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Gettel Genesis of Sarasota

(172 reviews)
New (941) 343-8787 (941) 343-8787
Used (941) 343-8784 (941) 343-8784
Service (941) 957-9573 (941) 957-9573

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Genesis of Sarasota from DealerRater.

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Gettel Genesis of Sarasota takes great care of of my

Gettel Genesis of Sarasota takes great care of of my GV80. The service from Ryan Andis is superior to any other dealership I’ve ever been to. Have been using them for service for over three years and it’s always a pleasant experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

On behalf of Gettel Genesis of Sarasota, thank you for taking the time to write this nice review of your recent service appointment. We appreciate your loyalty and look forward to serving you again when your GV80 requires attention.

Great buying experience, in and out great service , from

Great buying experience, in and out great service , from sales to explaining all the working of car .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We strive to provide the best services to our valuable customers. Our team is here to serve you for all the years and miles ahead! Thank you!

This was an out of town purchase for me.

This was an out of town purchase for me. Gettele was very responsive. Answered all my questions. Sent pictures and videos. Good to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for purchasing your vehicle from us and taking the time to write about your experience. We appreciate your kind words. Happy Driving.

Great friendly sales staff and manager Craig McGregor was

Great friendly sales staff and manager Craig McGregor was so helpful. Sam helped us with hands on information on using the Genisis. I definitely would recommend this dealership!!!! Excellent in all ways!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business! Sam, Craig and our Genesis Team will be here to provide all of your future automotive needs. Happy Motoring!

Good service, they dint let things felt thu the cracks.

Good service, they dint let things felt thu the cracks. Follow up and make correvtions on the spot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and your feedback. Our Genesis Team will be here to serve you again!

Be prepared for almost $5000 in dealer fees in addition

Be prepared for almost $5000 in dealer fees in addition to the advertised price. I asked if I could skip the "Gettel Advantage" ($3000) for virtually useless services and was informed that every car sold here must include this in sale. Bate and switch.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We thank you for the opportunity and we are disappointed that we could not assist you in purchasing a vehicle. We take our customer feedback seriously. Please rest assured this review will be reviewed by our management team. We appreciate every customer and hope to earn your business in the future.

Consumer response

A more meaningful response would be to honor the advertised price. Why would I consider buying a vehicle from Gettel in the future with these bait and switch practices?

Good experience with the sales staff at Gettel Genesis.

Good experience with the sales staff at Gettel Genesis. Our sales guy, Santiago, was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! It is wonderful to hear that you are happy. Santiago is a great team member and goes above and beyond for every customer. We wish you many miles of happiness!

The entire experience was easy from start to finish.

The entire experience was easy from start to finish. Very professional and knowledgeable staff and mechanics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our team appreciates your business. We strive to provide the best services to our valuable customers. With our talented advisors and technicians doing that is easy. Our team is here to serve you for all the years and miles ahead! Thank you!

Horrible customer service by Brian Shuck.

Horrible customer service by Brian Shuck. Extremely grubby misrepresented rusted vehicle with body damage and window chips

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity and are disappointed that we could not assist you in purchasing a vehicle. Your comments will be forwarded to our Management Team. We hope to have a chance to earn your business in the future.

Very professional service, timely turnaround of vehicle

Very professional service, timely turnaround of vehicle and comfortable waiting area. Great all-around experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! I will certainly pass along the wonderful feedback. Our team is here for all your future automotive needs.