Reviews
The dealership is always on point.
The dealership is always on point. We very much enjoy our Genesis and actually own 3 of them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are grateful for your loyalty to our Dealership! Our Service Team makes every effort to provide great service, so it is nice to know you are satisfied. If you ever require assistance or have questions, about Sales or Service, we are here to assist. Have a wonderful day!
We had a great experience with everyone involved in this
We had a great experience with everyone involved in this process from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We know that your time is valuable, so we truly appreciate you taking time out of your day to provide us with feedback. We strive for every customer to have an easy and streamlined experience, so we are thrilled to know that you are pleased. Our team will be here for all your future automotive needs!
I was very impressed with both the sales manager and
I was very impressed with both the sales manager and Youssef during the buying process. After the sale, Sam made the delivery and training clear and special
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business! We appreciate the kind words about our Team. Please let us know if we can do anything to make your driving more enjoyable!
The salesman was very knowledgeable, helpful and
The salesman was very knowledgeable, helpful and professional. Wanted to assist in any way he could.In my opinion we did excellent work
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for purchasing your vehicle from us and taking the time to write about your experience. We appreciate your kind words. Happy Driving!
Santiago is the best!
Santiago is the best! Super customer service and follow through. Needed new mats and he delivered! I will buy from him again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We wish you many miles of driving joy! Please reach out if you need anything! Thank you!
Our best experience was with our assigned service
Our best experience was with our assigned service representative and his name was Christopher Lewis, he was knowledgeable, understanding, and efficient. We specifically got his name to make sure he was mentioned in any reviews, not quite sure Ryan is??
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our community. We are grateful for your business and will be here to serve you again.
Ryan was terrific.
Ryan was terrific. The maintenance was done efficiently. I will be bringing my car back routinely and will buy my next Genesis from Gettel.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your business and kind words are appreciated. It will be our honor to service your vehicle for all the years and miles ahead!
They have improved the Genesis service dept by creating a
They have improved the Genesis service dept by creating a separate waiting area but they still don't offer loaner cars and I don't like getting into Uber cars that smell like smoke or pick up trucks (I'm too old and small) The phone takes forever and no one actually answers the Service Dept most times. They do text effectively.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and take feedback very seriously. Your constructive feedback will be used to improve our processes. We know you have many choices and want you to know your business and satisfaction are important. Season's Greetings!
Not as friendly as the Gettel Dodge in Punta Gorda.
Not as friendly as the Gettel Dodge in Punta Gorda. I was expecting more from the dealer as it is a luxury vehicle but it seemed to be average at best. I purchased Genesis air valve caps from the online store and when I got home after service the right front and rear caps were missing. I called my service manager and said he would look into it. He didn’t as I never heard back from him. The service technician probably forgot to put them back on. Now I have to buy more. I will try the Fort Myers location.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your recent feedback about your service experience, please accept our apology for not meeting your expectations. We look forward to our new facility, where we will have expanded capabilities and amenities to serve you properly. It will be located on Clark Road in Sarasota. We anticipate moving into the new facility late 2024.You have many choices and we want you to know your business and satisfaction are important.
I was from out of town and had a issue with my rear tire
I was from out of town and had a issue with my rear tire my Central Florida Headquarters called and spoke with Ryan and he handle my issue and got me back on the road in time to finish my trip to Miami. I would recommend this dealership 150%!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the recommendation! We work hard to be flexible, because car troubles never come on a schedule. Your experience is our top priority and our team is here to serve you the next time you are in the Sarasota area.