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Gettel Genesis of Sarasota

(172 reviews)
New (941) 343-8787 (941) 343-8787
Used (941) 343-8784 (941) 343-8784
Service (941) 957-9573 (941) 957-9573

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Genesis of Sarasota from DealerRater.

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Almost impossible to contact sales person or management

Almost impossible to contact sales person or management after closing. I was told we would receive funds within a week. Finally cut check after 2 weeks of numerous unanswered calls and empty excuses

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your insights regarding your purchase experience. We are glad to know that you received the check. The check process is handled at our corporate office. We are sorry for any inconvenience. We wish you many miles of driving joy!

Very efficient visit to repair some damage I caused.

Very efficient visit to repair some damage I caused. They have a comfortable lounge with everything you need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We appreciate you taking time to write this nice review. Our service Team will be here to keep your vehicle running great for years to come!

I found the dealership to be friendly, organized and

I found the dealership to be friendly, organized and responsive. Greeting as soon as I walked in with assurance that John would be with me soon. Offered water, seat to wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

John and our team appreciate the wonderful feedback. Customer Satisfaction is our #1 goal so we are glad to know that you are happy. We value your business and look forward to serving you for all the years and miles ahead.

Excellent dealership.

Excellent dealership. Never feel pressured do I continue to buy/lease from them as usual

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for purchasing your vehicle from us and taking the time to write about your experience. We appreciate your kind words. Happy Driving!

Will underpay for your trace , sales persons will lie

Will underpay for your trace , sales persons will lie about the value of your car and will offer the highest apr to make more money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity to earn your business and are disappointed that we could not assist you in purchasing a vehicle. Your comments will be shared with our executive team. We value our customers and understand how important it is to receive feedback.

Great people to work with.

Great people to work with. Purchased quite a few Genesis cars from them over the years and intend to buy more in the future. A+++ for Chuck Stringham.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your loyalty to our Dealership! We are happy to hear that you continue to have good experiences at each visit with Chuck and our Team. We look forward to serving you again!

Painless experience, salesman was very knowledgeable

Painless experience, salesman was very knowledgeable about the vehicle. He called us later to check on us.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Your business is appreciated! We believe that great service begins with great people, and we have the best. Our team looks forward to serving you for many years to come.

I arrived early for my appointment and was greeted before

I arrived early for my appointment and was greeted before I even got out of my car. The appointment was done in a timely manner and the car was returned with a fresh wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and taking the time to write this review. Your kind words are very much appreciated. It will be our honor to service your vehicle for all the years and miles ahead! Thank you again for time and your business.

Very nice and knowledgeable staff.

Very nice and knowledgeable staff. The agent was educated about all models the company offers and explains a lot of our guestions with happy 😊.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and wonderful review. Be it in Sales or Service, our goal is 100% customer satisfaction. Thank you!

Robert was wonderful.

Robert was wonderful. We came in close to closing and he stayed with us throughout the entire process. I definitely recommend his service to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the nice review. We believe that great service begins with great people and we have the best. Robert takes pride in making sure all our customers are in the vehicle that is right for them. Our team looks forward to serving you for many years to come!