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Durango Toyota

(166 reviews)

Reviews

(166 reviews)

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Just got outrageously scammed by the service department

Just got outrageously scammed by the service department at Toyota Durango. We were charged 1.8 hours ($200) PER AXLE to replace breaks. Almost 4 hours of labor ($400) for an average workload of 1-2 hours, especially for professionals. We will NOT be bringing our vehicles here anymore. They didn’t even have the car for more than 2.5 hours after they let us know what needed to be done. Very disappointed overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you, Ryan Swoope, for your patience with our search

Thank you, Ryan Swoope, for your patience with our search for the perfect pre-owned vehicle. You went above and beyond, and I would work with you again in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I recently had my vehicle serviced at Durango Toyota.

I recently had my vehicle serviced at Durango Toyota. The service was excellent from the moment I was greeted by Eddie . He greeted me with a smile and offering something to drink or snack as well as giving me options to wait or be shuttled somewhere. He was very helpful and courteous and the service was done within the estimated time he gave me which was very appreciated. Best experience I’ve ever had at a dealership. Everyone was kind and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic - Jordan Stanley did a terrific job of figuring

Fantastic - Jordan Stanley did a terrific job of figuring out what vehicle we needed and an absolutely outstanding job of showing us what all the buttons and knobs are used for when we picked up our new Tacoma. It could not have been better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I drove in late one afternoon and were met by

My wife and I drove in late one afternoon and were met by Tyler Pritt. He stayed late in order for us to test drive a 2021 Rav4 Hybrid… that we now call ours. Tyler’s communication and help was far exceeded our expectations, and he made the buying process smooth and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you to the incredible service team, Jared Peters,

Thank you to the incredible service team, Jared Peters, and the rest...going above and beyond caring and taking good care of me and my car. I would have no hesitation to recommend this service department to anyone needing their Toyota worked on! Thanks so much for being so honest and dedicated to customer care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Chris Chism got me into Tacoma I needed automatic and let

Chris Chism got me into Tacoma I needed automatic and let me drive the manual.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My entire experience with Durango Toyota has been

My entire experience with Durango Toyota has been excellent! I am on my second lease and will wholeheartedly recommend their services 100%

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My son bought his first vehicle, Toyota Tacoma, with Eric

My son bought his first vehicle, Toyota Tacoma, with Eric Simon and it was a great buying experience for him. Eric took care of us during the purchase and made sure we were totally satisfied. I would definitely buy another vehicle from Durango Motor Company. We did have a few minor issues with the battery, which was causing long starts and dead upon shut off. The service departme4nt was great... they took the truck in immediately corrected the issues and did it all with a smile. Thank you all for the assistance and friendly experience!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’ve fought in three wars across four continents and then

I’ve fought in three wars across four continents and then transitioned to sales where I built a practice of more than 300 clients from 0 in under five years. I say that to say that I have a high standard of both service and salesmanship. After this few short hours with Eric Simin I’d confidently say that I’d go to battle any day with this man in any arena. A family man who’s honest and follows through. Thanks for the new truck at a new time in my life and all you and your teams did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.