Reviews
Everything was so quick and easy for once at a dealership! We had numbers and approvals all done over the phone. We got there took a test drive signed our papers and out the door within an hour! Thank you Mike for making it so smooth!
Everything was so quick and easy for once at a dealership! We had numbers and approvals all done over the phone. We got there took a test drive signed our papers and out the door within an hour! Thank you Mike for making it so smooth!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Salesperson was professional in our dealings, showed interest in our purchase, cared about the transaction.
Salesperson was professional in our dealings, showed interest in our purchase, cared about the transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bill was very professional and had a lot of patience in dealing with us. He gave us all the time we needed to make the right choice of the Traverse! Thank you again Bill! He was also very personable! John and Maria Salvio Staten Island, NY
Bill was very professional and had a lot of patience in dealing with us. He gave us all the time we needed to make the right choice of the Traverse! Thank you again Bill! He was also very personable! John and Maria Salvio Staten Island, NY
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very Disappointing Experience I spent approximately four hours at Malouf Chevrolet negotiating a used Traverse RS. We agreed on a price of $53,000, but when I offered to pay cash, I was told the price would be $54,000. A manager, Mike, then strongly encouraged me to finance part of the purchase, assuring me that I could pay it off within 45 days without penalty or interest. We also agreed to split the 3% credit card fee. At the last minute, they changed the agreement and asked me to pay the entire 3%. Then, when I mentioned paying off the financing within 45 days, the finance manager said that the information I had been given was incorrect. After four hours of negotiations and multiple contradictory statements, we walked away. Very disappointing lack of professionalism, transparency, and consistency. I would strongly recommend that future customers get every price, fee, and financing condition in writing before doing business with this dealership.
Very Disappointing Experience I spent approximately four hours at Malouf Chevrolet negotiating a used Traverse RS. We agreed on a price of $53,000, but when I offered to pay cash, I was told the price would be $54,000. A manager, Mike, then strongly encouraged me to finance part of the purchase, assuring me that I could pay it off within 45 days without penalty or interest. We also agreed to split the 3% credit card fee. At the last minute, they changed the agreement and asked me to pay the entire 3%. Then, when I mentioned paying off the financing within 45 days, the finance manager said that the information I had been given was incorrect. After four hours of negotiations and multiple contradictory statements, we walked away. Very disappointing lack of professionalism, transparency, and consistency. I would strongly recommend that future customers get every price, fee, and financing condition in writing before doing business with this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very hospitable and easy to work with especially with regard to our needs. Great outcome.
Very hospitable and easy to work with especially with regard to our needs. Great outcome.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dennis and Joe treated me like family during my lease of a new Lyriq. They made it so easy, at first I thought I was missing something. Then I realized I was being treated like I always wanted to be but never was in the past. I could hang out with these guys anytime. Thank you so much Joe and Dennis!
Dennis and Joe treated me like family during my lease of a new Lyriq. They made it so easy, at first I thought I was missing something. Then I realized I was being treated like I always wanted to be but never was in the past. I could hang out with these guys anytime. Thank you so much Joe and Dennis!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mike has been our go to salesmen for 15 plus years. This is my fourth Equinox. Thank you Mike!!
Mike has been our go to salesmen for 15 plus years. This is my fourth Equinox. Thank you Mike!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Joe and Dennis were great to work with. Painless process, no pressure, all questions answered and assistance with early lease termination. None of the car dealer nuiances I experienced in the past with other dealers. I had to keep reminding myself that I was at a car dealership.
Joe and Dennis were great to work with. Painless process, no pressure, all questions answered and assistance with early lease termination. None of the car dealer nuiances I experienced in the past with other dealers. I had to keep reminding myself that I was at a car dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Joe, Dennis and the entire team were fantastic. All had kindness and patience. The epitome of customer service
Joe, Dennis and the entire team were fantastic. All had kindness and patience. The epitome of customer service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very easy and quick process here! Jean was easy and super professional and helpful with everything
Very easy and quick process here! Jean was easy and super professional and helpful with everything
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car