Reviews
If i could give ZERO stars, I would. Sad to say, that my truck is currently BACK at the dealership being worked on because... Yesterday's oil change, filter replacement & tire rotation went well... til about 830PM, when im driving and my TIRE Fell COMPLETELY Off & nearly caused an ACCIDENT. This is Absolute and Complete xxxxxxxx that I'm dealing with this. I also hope 3Way Chevrolet pays for a new Strut & quarter panel that are now DAMAGED.
If i could give ZERO stars, I would. Sad to say, that my truck is currently BACK at the dealership being worked on because... Yesterday's oil change, filter replacement & tire rotation went well... til about 830PM, when im driving and my TIRE Fell COMPLETELY Off & nearly caused an ACCIDENT. This is Absolute and Complete xxxxxxxx that I'm dealing with this. I also hope 3Way Chevrolet pays for a new Strut & quarter panel that are now DAMAGED.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
David Hernandez in the Service Department---the best!! He always takes care of what we need.
David Hernandez in the Service Department---the best!! He always takes care of what we need.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star feedback on the service performed for your Buick Regal TourX. We’re glad our service team consistently takes care of your needs. We look forward to assisting you again.
My sales rep Manuel was amazing. Very helpful, delivered exactly the car I wanted. I didn’t feel pressured by sales rep and I felt understood.
My sales rep Manuel was amazing. Very helpful, delivered exactly the car I wanted. I didn’t feel pressured by sales rep and I felt understood.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear that your sales representative helped you find the Chevrolet Traverse you wanted without any pressure. We’re glad you felt understood and well-supported throughout your visit. Please feel free to reach out if there’s anything else we can help you with.
"I recently visited this dealership with the intention of purchasing lease/vehicle. I arrived prepared with all my documentation—proof of residence, bank statements, and a clear vision of the car I wanted. Unfortunately, the experience was incredibly disheartening. Instead of reviewing the documents I had ready or discussing my goals, the manager and team focused entirely on my credit score as a way to dismiss me. They didn't even look at my financial proof or discuss my budget; they instead attempted to pressure me into a vehicle that did not meet my standards or needs. It was clear that the level of service provided was based on profiling rather than an assessment of me as a serious, capable buyer. I know my worth, and I know I deserve to be treated with professionalism and respect, just like we treat our patients. I work for a well known medical organization- I will share my experience. Since I left feeling undervalued and dismissed. I would recommend that this dealership reevaluates how they treat prospective customers—a credit score is just a number, but how you treat people is a reflection of your character. Do better!
"I recently visited this dealership with the intention of purchasing lease/vehicle. I arrived prepared with all my documentation—proof of residence, bank statements, and a clear vision of the car I wanted. Unfortunately, the experience was incredibly disheartening. Instead of reviewing the documents I had ready or discussing my goals, the manager and team focused entirely on my credit score as a way to dismiss me. They didn't even look at my financial proof or discuss my budget; they instead attempted to pressure me into a vehicle that did not meet my standards or needs. It was clear that the level of service provided was based on profiling rather than an assessment of me as a serious, capable buyer. I know my worth, and I know I deserve to be treated with professionalism and respect, just like we treat our patients. I work for a well known medical organization- I will share my experience. Since I left feeling undervalued and dismissed. I would recommend that this dealership reevaluates how they treat prospective customers—a credit score is just a number, but how you treat people is a reflection of your character. Do better!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Maria, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Maria, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (661) 283-3300. We look forward to hearing from you.
A low ball offer on my current vehicle and bad advice what to do with it. I will never trust or believe anyone there or what they say. I referred someone to them a couple weeks ago and they bought a car from them. Well I went there needing help with my current vehicle. I have bought multiple vehicles from them. And unfortunately all I got was the shaft. I guess I’m not good enough for three way
A low ball offer on my current vehicle and bad advice what to do with it. I will never trust or believe anyone there or what they say. I referred someone to them a couple weeks ago and they bought a car from them. Well I went there needing help with my current vehicle. I have bought multiple vehicles from them. And unfortunately all I got was the shaft. I guess I’m not good enough for three way
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for this feedback, Raymond. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your recent visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I always have great service when I come in... from routine services, to more critical problems, everything is resolved.
I always have great service when I come in... from routine services, to more critical problems, everything is resolved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The personal who works there are very efficient and helpful. They are professional and explain very well my concerns.
The personal who works there are very efficient and helpful. They are professional and explain very well my concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
Upon entering the service department I was greeted by Jaime and he check my vehicle in it was diagnosed with a battery issue at which it was replaced Jaime kept me informed throughout the process thank you Jaime
Upon entering the service department I was greeted by Jaime and he check my vehicle in it was diagnosed with a battery issue at which it was replaced Jaime kept me informed throughout the process thank you Jaime
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review; we are happy to pass along your comments to the team here at Three-Way Chevrolet-Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My truck is a 2018 GMC 2500 Denali it has been back to the dealership multiple times for the same issue In which has cost thousands. The service rep.’s recommendation was that I should buy a new truck. This truck barely has turned 100,000 miles and the issue lies within this def system. A few days prior to the check engine light coming on again this time there was an oil change service in which the truck came home and due to a miss installed oil filter, It leaked oil all over my driveway and underneath the truck frame it was taken back the very next day to have the oil filter installed correctly and then the very next day the check engine light came on. I was under the impression that the dealer that Specializes in the product they sell should know the vehicle like the back of their hand and it shouldn’t be returning for the same issue multiple times at the customers expense and for sure the service rep shouldn’t be recommending just to replace the more than $100,000 truck since they can’t figure out the problem. Very unsettling experience. I would be really grateful if the service manager was to set up a meeting to address these issues. It would be really nice to have an honest dealership to have my vehicles worked on and maintained.
My truck is a 2018 GMC 2500 Denali it has been back to the dealership multiple times for the same issue In which has cost thousands. The service rep.’s recommendation was that I should buy a new truck. This truck barely has turned 100,000 miles and the issue lies within this def system. A few days prior to the check engine light coming on again this time there was an oil change service in which the truck came home and due to a miss installed oil filter, It leaked oil all over my driveway and underneath the truck frame it was taken back the very next day to have the oil filter installed correctly and then the very next day the check engine light came on. I was under the impression that the dealer that Specializes in the product they sell should know the vehicle like the back of their hand and it shouldn’t be returning for the same issue multiple times at the customers expense and for sure the service rep shouldn’t be recommending just to replace the more than $100,000 truck since they can’t figure out the problem. Very unsettling experience. I would be really grateful if the service manager was to set up a meeting to address these issues. It would be really nice to have an honest dealership to have my vehicles worked on and maintained.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone was very polite ,professional, and helpful. I will be recommending to my friends and family.
Everyone was very polite ,professional, and helpful. I will be recommending to my friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!