Audi Westwood

Lauren is an exceptional advisor! She kept me informed at every step of the process. I look forward to working with her every time I visit.

Overall this was a nice experience from dropping the car off, getting received by the service department thru getting ipdates and a drive home while waiting for the work to be done

I brought my car for a routine service. Upon inspection I was told that I need major repairs that would cost $7000. I said I?d think about it and the service manager kept insisting that I get it done the same day. I was not about to go spend $7000 when I just went for a routine service. On more than one occasion he kept pressuring me into getting the required repair. I don?t doubt that my car needed the said repairs. Heck I even chatGPT?d the repair - it quoted the repairs in the $1500 range. I would like to shop around for the price and would definitely be careful of the sales pressure. They also did not wash the car after the service or even clean the floor mats. I used to have a great service experience at the Lexus dealership when I owned a lexus. Unfortunately Audi left a lot to be desired. Having spent $1500 on the service, the least I can expect is the car being run through a wash but I guess Audi will not do that.

Audi Westwood is a fantastic dealership. Their employees are patient, knowledgeable, and willing to spend extra time helping their customers. They made the buying process fun with a vibe of friendly and hard working attitudes.

I had an issue with my 2011 Q5 and brought it in to have it looked at. Ron Rodas, Service Consultant, took care of me from start to finish. Professional, courteous, knowledgeable and understanding -- you couldn't ask for a better person to help you. That's why I take my car there.

The safety light came on. Upon calling Audi Westwood I was told that a loaner car would not be available for 3 weeks. Normally that would not be an issue but I did not feel safe driving the car. Long story short I rented a car for 3 days costing me approx $200. The dealership also told me that one of the problems with the car was that it was low on oil. I brought it back to Valvoline since the car was serviced in June for a grease & oil. The manager at valvoline told me the car had all 5.5 quarts of oil. I find this really disheartening that the dealership was trying to charge me close to a $1000 for a grease and oil and to look over the rest of the car (spark plugs etc). Additionally they were supposed to call me to let me know if they could give me a ride to the rental place. Nobody ever called me back. Also disheartening and poor customer service. This is the first Audi I have purchased and based on this service could be my last.

I have bought two Q5s at Audi Westwood and get all of my service done there. They have been great at every turn and I highly recommend them!

It was a good experience. Salesman was very helpful. I had my eye on the vehicle but did not know much about teslas. It was an Audi dealership, slbut he did not pretend to know everything about them and did his best to get info when requested

I saw a vehicle online. I reached out and about a week later I was driving home. No major hiccups in the entire process especially given the fact I was coming from out of state (NY) and Motor Vehicle in NY is not easy to navigate. I'd highly recommend their staff for all of your Audi purchases.

Excellent service and great communication. Highly recommend Audi of Westwood. They were polite, knowledgeable, and helpful. It was a very easy process to have my car serviced there.