Clay Cooley Cadillac

I have been a customer since 2012 and I have always been treated with the utmost respect at this dealership. Everyone is so friendly and willing to help. Service is always quick and I have never had a problem.

Best experience ever. Salesman Ata was excellent. He was waiting for us as we drove up and explained everything. My wife and I felt like we were all old friends by the time we were introduced to Max to do the final paperwork. Max was great as well. Smoothest experience with paperwork ever. Ata then finished helping us transfer a few items from our trade-in before we were on our way. We had a 3-hour drive to get to Lone Star in Garland from our home in Louisiana, and Ata was helpful from the time I showed interest on this website, contacting me quickly and even supplying me with him personal mobile number. When we were about to leave, both Max and Ata made sure we had their contact information if we had any problems with the car or the warranty service, and they would handle it. I cannot say enough good things about them. If you get a chance to purchase a car from Lone Star, you will not be disappointed. If you are given an option for a salesperson, please ask for Ata.

I had a very positive experience with Lonestar Cadillac. It really is a pleasure to deal with these fine folks.

Excellent service and special attention. Richard Wells is an amazing and knowledgeable salesman. The finance guy was very kind and made my experience quick and easy.

Awesome service, Ronnie did an outstanding job. Very professional , and helpful . Thanks for the service

From the moment I purchased my new 2023 Cadillac ct5 I was treated with so much respect care and attention. My vehicle was serviced for an oil change and they went the extra mile and rotated my tires and cleaned my car. My service advisor Ephraim was the kindest gentleman that could have attended me that day as it was a very trying day for me on that day but he made all my cares go away by simply being kind and attentive to my needs. Way to go Lone Star Cadillac for hiring the kindest people from the front desk to the back door everyone always has a great smile and wants to make sure that we are tended to, the Cadillac way.

This dealership blatantly and unapologetically conducts deceptive advertising. I went to the dealership on Monday, November 27 after speaking with the sales person on the phone, responding to a used Jeep Grand Cherokee advertised for just under $27k. When I got there, I learned the dealer added a $1,495 make ready fee, along with $1,895 for paint protector, nitrogen for tires and a tracking service. A classic bait and switch. There was no reason for the sales person to not tell me this other than to dupe me to come in to the showroom. Their plan in my instance was to advertise the car at a price that appears to offer value, only to tell customers upon checkout that the price is not the price. Their defense is to tell you that you did not read the fine print. No mention of these charges in any fine print other than standard disclosure in cars.com Again, I had a lengthy conversation with the salesman prior to arrival. It is a unscrupulous marketing tactic and I strongly suggest asking for a full listing of fees before going to the dealership. These guys are just not smart about conducing business. They end up making sales from buyer exhaustion as opposed to honoring what they advertise and fostering a long standing r-ship with customers. Not only did they lose a sale to me, they incentivize people like me to warn others of their unethical manner of drawing traffic to their dealership. I purchased a similar Jeep from Don Davis Nissan, a dealership whose price is actually the price - no gimmicks, no hiding the pea. I gave the dealership the opportunity to make amends and honor what they advertised. They arrogantly declined and blamed me. I told them I would share my experience. I will never do business with Lonestar Cadillac and would suggest others avoid doing business with them given my terrible experience.

I received excellent customer service. Upon arriving at the service I was met with a friendly smile. There was not a wait time for my appointment. Service was prompt and completed in record time while I waited.

Katlin is Very friendly and concerned She was Awesome!! She has an Honest approach in other words She was a person who worked with me who was very Honest and polite when making sure I got what I needed , And so was the sales reps!!! I will recommend Lone STAR TO EVERYONE I KNOW..

Horrible dealership to work with. Was in communication all day for a specific car, only to make an almost hour drive out there to find out they had "just sold my car". Either they are liars about the availability or just had no respect for my time. Would not recommend working with their sales team.