Reviews
Write a reviewBaystate is awesome
Baystate is not pushy and helped me find exactly what i was looking for. Ask for Chris D
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
Great job all around by the mechanics and service rep! The new engine is running great. Thanks again for the great loaner car. It made the whole thing bearable. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Donna! We're happy to help however possible. If there is anything else we can do for you, please give us a call.
Owner
I had my new F 250 serviced for the 1st time. The staff was friendly and the service quick and neat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Waste of time
Brought car in for problem with transmission, drove out and went down the road and transmission was not fixed rite. they said they put in new parts and did some software thing but it still doesn not drive rite at all. never going back there, lost a good customer of ford for over 20 years. softwear does not ever fix a problem it just makes it feel gone. very not happy at all with this service, I would like this review to be posted if possible, never going back and not happy at all, not sure if part was even put in but was charged for it. if I could give a negative star I would but its not possible.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for taking the time to share your feedback with us. Our Staff is dedicated to providing each of our valued clients with the highest caliber of customer service and professionalism, but it sounds like we let you down. Please reach out to us at your earliest convenience and we will do what it takes to resolve this matter to the best of our ability. We value your business and look forward to speaking with you soon.
EXCELLENT SERVICE..REPAIR WORK...AND STAFF
the service was totally excellent the staff as always....was very helpful...explaining everything very thoroughly and being very friendly and concerned..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good experience
Have done business w/BayState Ford for many years. Recently the salesman we have always done business with retired and I was not looking forward to "breaking in" another. Our son recommended the salesman he just bought a vehicle from and we were pleased with our experience with the "new (for us)guy".
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are more than glad to be of service, Peter. We greatly appreciate your business, and thank you again for the review!
Great experience
Very professional and great experience. Was in a rush to get an oil change and they got me in and out in time and had a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Leonel! We're happy to help however possible. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Great Job by all!
The Staff, especially the Service Manager were very helpful and explained all the details of the service received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service.
Tony in the Quicklane area did an incredible job and the service foreman and his team were great. My F-150 needed brakes front and rear, a new battery, air filter, oil change, fuel injection service, wiper blades, and inspection. I brought the truck to the quick lane without an appointment at about 3:00 PM, they gave me a ride home, and I came back at 6:30 PM the same day and everything was done. A great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Alan. We always strive to provide excellent service with a professional and caring staff here at our location. Again, we appreciate your recommendation of Baystate Ford and we hope to be of service again in the future.
Great customer service.
Never had troubles with my vehicle. The service was very efficient and short wait. Staff was the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase