Reviews
Service advisor was super helpful and professional my
Service advisor was super helpful and professional my car was done before promised and the the work was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Transparent and efficient.
Transparent and efficient. NOAH WAS GREAT! Leased a new car. Got the model and color I wanted with acceptable terms. Appreciate your storeroom and excellent customer service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pleasant service.
Pleasant service. On time quality service. Nice people. Good waiting room. Washed car and were prompt.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brandon was great!
Brandon was great! Service completed in less than an hour. Came in for a regular oil change with a coupon. Worked remotely while I waited. Great facility!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honest assessment, no attempt to sell on items not
Honest assessment, no attempt to sell on items not needed, true pricing, integrity, truly hard to find. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clean dealership knloedgeable staff very busy the day we
Clean dealership knloedgeable staff very busy the day we were there. They still treated us very well
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It took them 12 days to fix my brand new Hyundai Tucson
It took them 12 days to fix my brand new Hyundai Tucson hybrid which would not start. 3 months old. I would have to leave 3 or 4 msgs before anyone in the service dept would get back to me They are overloaded. After the part arrived, they could not get to it for 3 days. I had to rent a car. 12 days. I am grateful to have my car back. This experience was anxiety filled and SO FRUSTRATING. ON THE Good SIDE, my salesperson, John, tried his best to make it better also, kudos to yashraj in consumer affairs
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. I’m glad to hear John and Yashraj provided support during a difficult situation, but I’m truly sorry for the delays, lack of timely communication, and the frustration you experienced while waiting for your new Tucson Hybrid to be repaired. I will be reaching out to you directly, but you’re also welcome to contact me at your convenience so we can discuss your experience further and work toward improving how we handle situations like this for our guests. - Scott DeSimone, General Manager, (303) 651-2623
I am so disappointed with the service my 3 . month old Tuscon hybrid received from ur dealership. Please see entire response at Dealer Rated
We had a 2019 Hyundai Sonata Hybrid, Battery quit up
We had a 2019 Hyundai Sonata Hybrid, Battery quit up 12,000ft EstesParkMontain Hyundai replaced Hybrid Batt., Computer Management Module,+Relay FREE OF CHARGE. We had 109,000+ miles on our car. We decided it?s an omen, so we traded for 2025 Hyundai Sante Fe Hybrid. We worked with CHRIS BRANHAM absolutely the BEST !! Sales mngr. Vaughn was super nice, Chris in Finance so cool, and Alicia and Steve in the Serv.Dept are SUPER INCREDIBLE!! My wife and I are from Illinois and all the people put her mind at ease, she was a little stresssd ! Lol. Thanks to all at Stevinson Hyundai Frederick, CO They were FANTASTIC !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales staff and maintenance team have great customer
Sales staff and maintenance team have great customer service, the finance team is typical for a dealership.
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- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
Dropped my car off in the morning, All seems normal.
Dropped my car off in the morning, All seems normal. Called in the afternoon to see how diagnostic was going, Was informed they were busy and it would be 2 to 3 days before they could look at it. I explained that I had made an appointment so I would not have to leave my car. They explained that is just the way it is. Not ok??. I have picked up my car. Who can go without there car for 3 days.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, thank you for sharing your experience. I’m sorry to hear about the frustration and inconvenience you faced. It’s not acceptable for you to have to go without your car that long without prior notice, and I apologize for the lack of clarity and planning. I will be reaching out to you directly, but you’re also welcome to contact me at your convenience so we can discuss your experience further and address how we can better meet our guests’ expectations in the future. - Scott DeSimone, General Manager, (303) 651-2623