Reviews
I purchased a 2026 Audi SQ8 Prestige with the black optic package, and I believed Kierstin was exceptionally helpful before visiting the dealership, and easy on the eyes. Audi Falmouth is truly lucky to house such an exceptionally skilled internet team.
I purchased a 2026 Audi SQ8 Prestige with the black optic package, and I believed Kierstin was exceptionally helpful before visiting the dealership, and easy on the eyes. Audi Falmouth is truly lucky to house such an exceptionally skilled internet team.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My experience since buying from this dealership has been terrible. There has been issues with paperwork, failing parts (engine, cooling, brakes) in a car with 36k miles that I'd had for two months. Andy has been nothing but disrespectful and hard to work for. He refuses to take accountability and gets caught in a lie in almost every interaction I have with him. I eventually contacted his boss with all of my concerns. Everyone else I have communicated with has been really great. It's sad to see that all of these issues I'm having clouds my opinion of them. I would not recommend anyone to buy a used car from Andy. His attitude is terrible and you're probably going to end up with nothing but issues.
My experience since buying from this dealership has been terrible. There has been issues with paperwork, failing parts (engine, cooling, brakes) in a car with 36k miles that I'd had for two months. Andy has been nothing but disrespectful and hard to work for. He refuses to take accountability and gets caught in a lie in almost every interaction I have with him. I eventually contacted his boss with all of my concerns. Everyone else I have communicated with has been really great. It's sad to see that all of these issues I'm having clouds my opinion of them. I would not recommend anyone to buy a used car from Andy. His attitude is terrible and you're probably going to end up with nothing but issues.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
My wife and I bought our first AUDI from Morong in 2002. We liked our car, AUDI TT, so much that we came back and since then have bought 4 more. I think that says it all. I don't remember the salesman's name when we bought our first AUDI. All the rest that we bought our salesman was Ted Cianchette. Our latest purchase is a AUDI Q7 and we love it. Ted was and is knowledgeable about every aspect of the car, and he has the patience of Job as marked by the time he spent with us to get comfortable with all the features of each car. And if we ever couldn't figure out a new feature he welcomed us back to make sure we understood what we needed to know so that we would be safe and happy.
My wife and I bought our first AUDI from Morong in 2002. We liked our car, AUDI TT, so much that we came back and since then have bought 4 more. I think that says it all. I don't remember the salesman's name when we bought our first AUDI. All the rest that we bought our salesman was Ted Cianchette. Our latest purchase is a AUDI Q7 and we love it. Ted was and is knowledgeable about every aspect of the car, and he has the patience of Job as marked by the time he spent with us to get comfortable with all the features of each car. And if we ever couldn't figure out a new feature he welcomed us back to make sure we understood what we needed to know so that we would be safe and happy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting us with your Audis since your first TT in 2002 and now with the Q7. It’s fantastic to hear Ted’s expertise and patience helped you get comfortable with every feature. We’re here whenever you’d like further guidance or support.
I still have my 2000TT, which my wife and I bought in 2002 as it came off a lease. Fast forward to 2026, the timing belt was pretty much shot and the suspension was too. I didn't think there was a single timing belt in Maine or New England for that matter that would spec out for a 2000TT. A good friend of mine said you need to check with Morong Falmouth, in particular Mike McCutcheon in the service department because he has a wonderful reputation and along with Morong's "Parts Department" can find a timing belt. Low and behold they had a timing belt, probably the only one in the United States. Once that was found it made sense to go ahead and repair the suspension, tires, and anything else that detracted from having the perfect 2000TT. It runs again like it did when we originally bought it in 2002. TT looks and drives like new! Looking forward to many more years of "happy driving!"
The dealership was clean. Everyone was very attentive and polite. We did not feel pressured. Vici was a pleasure to work with. He took extra time to show us everything in the car. He worked to get us some of our requests. Overall it was a good experience.
The dealership was clean. Everyone was very attentive and polite. We did not feel pressured. Vici was a pleasure to work with. He took extra time to show us everything in the car. He worked to get us some of our requests. Overall it was a good experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Made car buying easy peasy in and out no time ,stop by and make a deal with them be glad you did.
Made car buying easy peasy in and out no time ,stop by and make a deal with them be glad you did.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This was one of the easiest car transactions ever. I started the process via text. When I arrived at the dealership, Vici was ready to help me get going! Everyone was so kind. Zach was also very thorough explaining my payment options.
This was one of the easiest car transactions ever. I started the process via text. When I arrived at the dealership, Vici was ready to help me get going! Everyone was so kind. Zach was also very thorough explaining my payment options.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They were so great !! so efficient!! Very personable and not pushy at all!! They listened to what we were looking for exactly and did not try to get us to like something else!! Our Sales consultant that worked with us Vicentiu Marcu (Vici) was great!!
They were so great !! so efficient!! Very personable and not pushy at all!! They listened to what we were looking for exactly and did not try to get us to like something else!! Our Sales consultant that worked with us Vicentiu Marcu (Vici) was great!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was great to work with Vici again! He is fun and easy to work with.
It was great to work with Vici again! He is fun and easy to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We have done business with Morong for our last three cars. It’s always seamless!
We have done business with Morong for our last three cars. It’s always seamless!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This is our third Audi Q5. The dealer ordered what we wanted on the car and kept track of when it would arrive. So far we are very pleased with the new revised version of the car. The sales staff was very helpful and friendly. The follow up phone call a week after getting the car was a nice touch.
This is our third Audi Q5. The dealer ordered what we wanted on the car and kept track of when it would arrive. So far we are very pleased with the new revised version of the car. The sales staff was very helpful and friendly. The follow up phone call a week after getting the car was a nice touch.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car