Reviews
I fully appreciated Michael's help in having my engine
I fully appreciated Michael's help in having my engine oil and filter replaced after only 810 miles distance from the prior replacement. He fully understood my concern. The replacement will definitely help me monitor the visual soot level weekly now; the amount surprised me since I have had many oil replacements completed there at the dealership. I mentioned to Michael that it was possible.the prior oil filter was not replaced, which happened to me once in the past there at the dealership. I worked to convey to Michael that I appreciated his attention and help (he was very gracious about it), being able to fit it into the technician's work at the moment, and that I certainly didn't want to be a bother that day. Please pass my sincere thanks to Michael and to the technician whose production I interrupted. Know that I appreciate Norm Reeves' service area being available when I need help. That helps me remain a long-term customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the detailed breakdown. We loved reading it. We’ll pass your appreciation to Michael and the tech who jumped in. Teamwork like that keeps long-term customers coming back. Thank you so much for continually trusting us.
Great customer service from sales, finance and service
Great customer service from sales, finance and service team. Listen to what I wanted and then delivered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim, sounds like our team suited up and delivered exactly what you needed! Sales, finance, and service all teamed up like the Avengers of customer care. We’re thrilled your experience felt effortless and on point. Thanks for letting us be your heroes for the day!
Amazing service that I received at the dealership, kept
Amazing service that I received at the dealership, kept me updated with the service and also gave me a car wash
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad your car got the VIP treatment! From updates to a sparkling car wash, it sounds like your ride left feeling as pampered as its owner. We love making service days feel a little extra special, shiny wheels included!
Love the repair service department.
Love the repair service department. They always explain things to me. Mario is my favorite.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Jan. We're so glad that Mario earned your trust with consistent, friendly service. Is there anything we can do to make your experience better? If you enjoyed your time with us, we hope you'll consider updating your rating to better reflect that. Thank you.
Salesperson was not aware of available warranty and
Salesperson was not aware of available warranty and offered me products not available for the car purchased . Took way too long to do the deal . Finance person is the only reason I purchased the car . She actually listened to me and ran my numbers like I asked .
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello Eddie, we appreciate you taking the time to let us know how your visit went. We're glad our finance team member could assist you, but we apologize for the wait and regret that you felt unheard. We'd like to learn more about what happened. Please contact Macon Huntsinger at Macon.huntsinger@normreeves.com so we can discuss at a time that works for you.
We spent two days looking for a new Honda.
We spent two days looking for a new Honda. We ended up at Norm Reeves by accident and I'm so glad we did. The buying experience is what it should be. Honest...no xx...so easy to deal with. Love the place and I'm a customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sean, it sounds like your journey led you to the right harbor with honest guidance, easy navigation, and a safe landing. We’re delighted to have helped you find exactly what you needed. Welcome aboard as a customer for life!
They are just so friendly, kind, on time, easy to work
They are just so friendly, kind, on time, easy to work with. The place just feels happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Miki, your review is like a little ray of sunshine! ☀️ We’re so glad our team made your visit cheerful, smooth, and bright. Thanks for spreading the happy vibes! We'll be here for all your future needs.
Norm Reeves Honda is a nice, clean dealership and their
Norm Reeves Honda is a nice, clean dealership and their people are mostly helpful. My salesman was great as was the finance lady, though she spent too much time trying to sell me warranties and services I clearly didn’t desire.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for calling the play-by-play, Doug! We’re thrilled your salesman and our team brought their A-game, and we’ll work on fine-tuning our strategy for future wins. Appreciate you being part of our team and keeping us on our toes!
I checked in and out with others and talked with Anthony
I checked in and out with others and talked with Anthony through text. The process went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear this about Anthony! He's a pro at providing clear updates and timely completions. We appreciate you mentioning him and will ensure he sees your review. If you need anything else, please don't hesitate to reach out.
His teammates got me checked in and checked out when he wasn't available. Anthony kept me updated through text, and car was ready in time.
I had a wonderful experience with their service.
I had a wonderful experience with their service. From the moment I arrived, the staff was very friendly, polite, and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
What a standing ovation of a review! We love hearing that our team’s performance left such a great impression from the opening scene to the final curtain. Thanks for being part of our audience!