Wilde Subaru

Did not receive a fair price ! Not told it was a lease car ! Had to pay $40 for wiper blades after 10 days ! I am 90 years old and trusted Wilde my mistake! I paid $36000 for my 2021 the new car warranty ran out a few months later . I know it’s my fault and at my age it can’t happen again! Yes over15 word but I can move to others !!!!

I don't typically posts reviews of businesses, but I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, Inc. My partner first took her 2013 Subaru Impreza Sport Limited with 110,000 miles in for service due to some issues she was experiencing with the CVT transmission, including general lag and stumbling with acceleration. The issue was diagnosed and the repair was authorized and completed without issue. However, we did also receive a notice and request to replace all exterior lights with a tech note that they were "inoperative." Having just driven the vehicle and knowing full well that all lights were operating correctly, we declined this service. Should we have trusted the service representative that this was a needed repair, that would have been another $500 to our current $1,500 repair bill. All lights operated correctly when we retrieved the vehicle, so I guess my question to Wilde is... why was this a recommended repair and how many other customers have authorized this with you knowing full well that no problem exists?? Which brings me to our biggest disappointment - directly after retrieving our vehicle, we began experiencing issues with the key remaining locked within the ignition switch, an issue we never experienced before the service was completed. So we booked an appointment and took the car back to Wilde and explained that this is a new occurrence and if it could be repaired under their service guarantee. They said no and that it would require $1,800 and a transmission/engine out service to complete. So, already skeptical of Wilde services, I looked into the Factory Service Manual and found a Technical Service Bulletin (#16-112-18R) which directly identifies a known issue and provides the service remedy - which nowhere states that it requires an engine/transmission out service. I have since completed the repair myself (which is not difficult if mechanically inclined) to a total parts cost of $130 and 1 hour of time with minimal difficulty. The cherry on top of the whole situation is that when we went to retrieve our car the service rep couldn't find it or the paperwork for 45 minutes. So Wilde Subaru - why are you treating customers like this and why do you not stand behind your commitment to service? It appears a recent change in ownership may be to blame, but I will gladly take my business elsewhere and recommend that others do the same as well. We have never experienced this level of disappointment with other Subaru dealerships. A follow up response would be appreciated.

I was over all impressed. Wasn't quite impressed with how attentive and social the front desk ladies were though. Kailee Frick on the other hand, is what put the icing on the cake besides buying my true love on wheels, the Crosstrek Sport!😃

Ryan really knows his stuff. I've been working with Ryan and Wilde for the 10 years I've had my WRX. Never recommended service or parts that I did not need. They also helped me install aftermarket parts as well.

I didn't have any issues with purchasing my vehicle. However, I bought a maintenance plan and when my vehicle got totaled I contacted Wilde to see if I could use the remaining oil changes my next vehicle and I was told I could not and to contact Fidelity who actually manages the maintenance package. I called Fidelity and there is a long process of logging in, filling out paperwork, and sending in paperwork to possibly get five remaining oil changes I had left on my maintenance package. I feel it should have been a easy process to just allow me to use the rest of the oil changes on the new vehicle and not go through all this extra hassle. Just a warning for anyone thinking about getting the maintenance package. Thanks Eric

I called on a Wednesday and left my name and number after asking for a price for a tow hitch + installation on my 2022 Subaru. No call back. I call again Saturday morning, mentioned I had been waiting for a call back, and was transferred to the parts department where the employee told me the price of the tow hitch which he was "pretty sure" came with the electrical harness when I asked, and then said labor "should be around $400-500." I asked to talk to Service to get a specific price and was transferred back to Scheduling where I again left my name and number and was told I should get a call back within an hour. I calmly reminded her that I hadn't gotten a call back the first time hoping that would make a difference this time. Three hours later I call back, same Scheduling receptionist, same story - no one's answering in Service and she can take my number down again. No, not this time. I ask to speak to a manager; she tells me that's not possible because they're not answering the phone at the dealership (she must be in a nearby building or call center?). I protest that there must be someone else she can call, but no she says. She speaks to me like she's reading from a script without realizing what is going on. Not really her fault though. I ask to speak to her supervisor in Scheduling. She seems to be Teams chatting or something for awhile, then says no one is available to take my call. Really. So I hang up and call Sales. A helpful and understanding sounding saleswoman takes my message and says she's going to walk it over to Service herself and have me called back. This was a little after noon; they close at 5:00. No call back. It's like they're the ones doing ME a favor taking my business. More than a few examples of poor management here. I'm leaving this review because, short of stopping in, it doesn't seem there's any way to get a hold of anyone in management, or Service for that matter.

Our first impression of customer service at Wilde was not very positive until we met Kailee Frick. She was exuberant, attentive, knowledgeable, helpful, witty, and a true joy to work with. She epitomizes good customer service.

Bob Nebel was instrumental in getting me a very fair deal, and he was the reason I bought from Wilde Subaru. I highly recommend Bob if you are in the market for a car. Thanks Bob!

I have had nothing but problems with this dealership and Trey. I have had problems with a tire light coming on for years asked them to fix it even asked to have the tire reseated which they did not want to do. Finally I got new tires and the problem is gone. Last year I came in with a rough idle asked them to fix it they said I needed to do thousands of dollars to fix which I did and it did not fix the problem. I came back again and asked them to check it over and all they did was the oil change. This past weekend I thought I would give them one more chance to just get an oil change in their express service. I showed up right at 8am Sat morning Trey came over to the car and asked if I had an appointment I said no, he then said can you drop off the car I said no I have no way to get home or back again he said well then you will have a 4 hour wait right at 8am. I find this very hard to believe. He has said this to me in the past wants me to leave my car he does not understand not everyone has someone to drive them around. Very poor customer service!!!!

The dealership was very clean. The staff was knowledgeable and answered all of our questions.