Reviews
Great customer focus; quality repairs; quality service
Great customer focus; quality repairs; quality service interactions; loaners provided when needed; listens to concerns and address them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gail, thank you for highlighting the quality service and customer focus at Wilde Subaru! We're glad to hear that our team met your needs with repairs and loaners. We appreciate your support!
They pointed out that my vehicle had a dirty engine air
They pointed out that my vehicle had a dirty engine air filter and a dirty cabin air filter, but didn't try to churn me for the extra profit. I respect that from a dealership. With a coupon I received, my synthetic oil change was just over $50. That's a good price anywhere.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you appreciated the transparency and value during your visit at Wilde Subaru. Thanks for sharing your experience with us!
Great customer service and a great selection for you to
Great customer service and a great selection for you to choose from, went there looking walked away with a newer used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear you found a great vehicle with us at Wilde Subaru! Thanks for the kind words about our customer service and selection. Enjoy your new ride!
Easy appointment making.
Easy appointment making. Heath was wonderful to work with. Waiting time was very short for an oil change and tire rotation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Heath and the team at Wilde Subaru made your service visit a breeze. Thanks for sharing your experience with us!
Very happy with the outstanding service.
Very happy with the outstanding service. It is comforting to know that you are appreciated. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeff, we're delighted to hear that you felt appreciated and received outstanding service at Wilde Subaru. Thank you for sharing your experience with us!
Excellent service.
Excellent service. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kathy, we're delighted to hear you had such a positive experience with our team at Wilde Subaru! Thank you for sharing your feedback, and we look forward to serving you again in the future.
Fantastic service always!
Fantastic service always! Heath was great! Very kind and responsive . Fixed the problem very quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Heath provided you with fantastic service at Wilde Subaru! Thank you for sharing your experience, and we're glad the issue was resolved quickly.
Disappointing and no follow up as they said they would.
Disappointing and no follow up as they said they would. Since have went to another dealership to purchase. Disappointing….
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Katie, thank you for your review. I'm sorry to hear about your experience and the level of follow-up. We strive for better communication with our customers and regret missing the mark here. If there's anything we can do to address this situation or assist you further, please feel free to reach out. Thank you, Joseph Hofstetter - Sales Manager - jhofstetter@gowilde.com
Definitely was taken advantage of.
Definitely was taken advantage of. They claimed to have no record of oil changes or previous maintenance even though I have taken that car to them in the past. They also blamed me for not performing preventative maintenance event though I kept all documentation showing I have. Charged me $350 for a repair that didn't even fix the problem and they forgot to call me saying it was ready to be picked up. I go to pick it up and I had to walk around the service area clicking my key to find it as it was parked in a back lot. Then I brought it back and now they want an additional $4,500 for repairs that "might" fix it. They even charged me for the re-inspection. Every additional question I asked brought different explanations on what could be wrong. Changes will need to be made before I ever consider bringing a car to them again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Maddie, thank you for sharing your experience with us. We understand how frustrating and unexpected car repairs can be. Our goal is always to be transparent and help our customers keep their vehicles running safely and reliably. After reviewing the history of your vehicle, it appears that there was one documented oil change. Unfortunately, a lack of regular oil changes over time can contribute to engine issues, especially in a vehicle that is 10 years old with over 100,000 miles. While we wish we could have given you better news, our technicians are committed to providing honest assessments based on the condition of vehicles. If there's anything further you'd like to discuss, please feel free to reach out to our management team. Otherwise, we wish you well on your way.
Wilde Subaru is everything they claim to be.
Wilde Subaru is everything they claim to be. Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support Wilde Subaru. They stand behind their word. I look forward to a continued relationship with Wilde Subaru!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support and kind words about Kailee and our service department at Wilde Subaru! We're delighted to hear that you've had such positive experiences with us. Looking forward to serving you in the future!