Reviews
Sam has 40 years of experience and it showed.
Sam has 40 years of experience and it showed. Great person and great experience. Loving my Telluride!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeffrey, thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, Safford Brown's Manassas Kia
Service provided was good.
Service provided was good. I will be returning in March for the annual state inspection.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
Easy process, good selection and a knowledgeable staff.
Easy process, good selection and a knowledgeable staff. We enjoyed our experience with this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
I think Jonathan was great.
I think Jonathan was great...he explained to me what was needed and was very courteous.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia
Great visit.
Great visit. Clean facility. Fast and trustworthy service. Very happy with the dealership and your employees, will return for our next service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Safford Brown's Manassas Kia again! Sincerely, Safford Brown's Manassas Kia
Dis-organized, probably intentionally, in order to
Dis-organized, probably intentionally, in order to frustrate, and wear down the customer! sloppy, claims to have done an oil change but the old reminder label is still on the windshield, which means I have to go someplace else and pay for an oil change, so that I know for sure, that it has been done. They told me that I should buy their warranty program, because the remaining manufacturers warranty wasn't transferrable. (NOT TRUE) it transfers to the new owner! Per Hyundai warranty statement in the owers handbook!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Safford Brown's Manassas Kia does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Safford Brown's Manassas Kia
Excelente servicio y atención.
Excelente servicio y atención. Todo se concreto mas rápido de las expectativas Un gran servicio, le brinda al cliente mucha confianza
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Safford Brown's Manassas Kia
Great Service.
Great Service. Claudia and John was very helpful, this is the first car I have bought so it was nice getting the extra help. There was some waiting time but it was worth it! Will definitely recommend to friends and family.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Safford Brown's Manassas Kia
The process was quick and painless.
The process was quick and painless. The dealership was clean and professional - I love my new car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Safford Brown's Manassas Kia
One of the salesmen at the dealership was very aggressive
One of the salesmen at the dealership was very aggressive and would not take NO for an answer. The situation became a quickly uncomfortable situation, to the extent after saying STOP to the unwanted behavior and calls. Managment was notified by phone and email and the salesmen found a way to call from his personal phone afterwards. Just pure disrespect.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Safford Brown's Manassas Kia