Reviews
Sopele was really nice.
Sopele was really nice. I was very satisfied with my purchase the car with him.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yuna, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Safford Brown's Manassas Kia
Very friendly and very attentive.
Very friendly and very attentive. Michelle takes care of things and its a fast in and out process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
I am having issues with my 2022 Sorento and engine light
I am having issues with my 2022 Sorento and engine light and acceleration, 15384765 case#
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Safford Brown's Manassas Kia
I have called Koon's Kia in Woodbridge and their Service manager talked like it was an issue they are dealing with and had to do with the Transmission. He said I could bring it there but have to work out details since I work all day. This has been a pain and I cross my fingers it runs ok every day which is a shame with a car that has 12,000 miles on it. MB
I am still trying to get help with issues with my Sorento. Solid yellow engine light has been on 3 times and then goes off. When the engine light goes off it idles roughly. If u turn it off and then back on the engine light goes off. MB
Very Professional, Clean, Fast and On time, Nassir Was
Very Professional, Clean, Fast and On time, Nassir Was also very professional and clear in helping me know about the services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Msadeq, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
Was promised a car wash and vacuum, didn’t get one.
Was promised a car wash and vacuum, didn’t get one. Was told it would be a 1.5 hour appt, I didn’t hear from them for 4 hours so I had to call and then they said it was ready. Car reeked of smoke when I got in.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Safford Brown's Manassas Kia
I have been to Safford Kia twice so far.
I have been to Safford Kia twice so far. This visit was the fastest I have been in-and-out of a dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia
Khalid and Kevin provided a great customer service and
Khalid and Kevin provided a great customer service and they tried their best to provide customer needs.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review, Junny! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
The car salesman and manager accommodated our requests
The car salesman and manager accommodated our requests well. The rest of the staff was also helpful and professional.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Patrick, thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, Safford Brown's Manassas Kia
It was good experience.
It was good experience. People was friendly and dealer shop is nice and clean. But didn't filled full tank of gasoline on my new car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Simon, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Safford Brown's Manassas Kia
Repeat customer.
Repeat customer. The sales team and finance manager went above and beyond expectations to assist with the trade-in vehicle so that I could purchase my forever new 2023 Kia Carnival. Originally, I had dealt with Duval but due to a family emergency he had to travel out of the country to Africa. However, his customer service representation went above and beyond to ensure that in his absence I would be treated as a customer to receive top rated attention to purchase my dream vehicle. The attention provided by Kevin Shin, General Manager to personally take time to find qualifying discounts to get me into the vehicle was nothing but a Miracle. Then for Yiehnew Tamiru, finance Manager, to work, put together and explain the sales contract in layman's term relating to financing and my monthly payments was unbelievable. The sales team Hari Darshan and Angel went above expectations to actually give a tutorial on setting up my contact information to operate the vehicle from my phone, to crank the vehicle using the key fob was enjoyable and they were such a pleasure to work with on Duval's absence. This is why I will be a repeat customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost quality and customer satisfaction, and we try our best to make the car-buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Safford Brown's Manassas Kia