Reviews
I was very pleased with the service Michelle Bolden was
I was very pleased with the service Michelle Bolden was helpful in getting the car in and she answered me through a text whenever I come and I have dealt with her. She’s always respectful and courteous and this I greatly appreciate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia
Working with john and the finance team was great.
Working with john and the finance team was great. Super easy process and a great price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
I recently bought a 2023 Kia forte green line and michael
I recently bought a 2023 Kia forte green line and michael mirzada was amazing! They even offered me a great price on my trade. The lady at finance was amazing as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Manassas Kia
Duval made the buying experience at Safford Brown Kia
Duval made the buying experience at Safford Brown Kia very enjoyable. My mom and I had visited another Kia dealership earlier in the day and were not thrilled with the level of customer service. We explained that to Duval and he went above and beyond to make the experience enjoyable. I would definitely continue to do business with Safford Brown Kia and Duval if this is the standard!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, Safford Brown's Manassas Kia
Service was fast but oil change too expensive.
Service was fast but oil change too expensive. $50 for labor bring back the ild Kia service prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Safford Brown's Manassas Kia
John Sasso is the best salesman I've ever worked with.
John Sasso is the best salesman I've ever worked with. We just purchased our second vehicle with him and I would definitely go back to him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that John's efforts have made the difference in your vehicle-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Safford Brown's Manassas Kia
Representatives were respectful and responsive.
Representatives were respectful and responsive. Maintenance took about two hours. Only received a progress update right before maintenance completion, but had enough with me to pass the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
Duval was up front and honest with all communications and
Duval was up front and honest with all communications and stayed true to his word throughout the entire process. Overall, I think the entire process ended up feeling really rushed but in the end it all worked out. Tamiru, in the finance office, was fantastic and explained everything in detail and answered all of my questions putting my mind at ease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Safford Brown's Manassas Kia
Good place to buy a car from.
Good place to buy a car from. Go to Paul, he's a good salesperson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this amazing review, Sanders! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
I had such a great experience!
I had such a great experience!! As you know going to a dealership to buy a car can be exhausting. I had previous negative experiences at other dealerships where I felt pressure and didn’t follow through with the sale as a result. This was the most amazing experience I have ever had at a dealership. Sopele and Mrs. Solito understood my needs of buying a new vehicle. They were super helpful and pressure free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Manassas Kia