Reviews
Exceptional experience
Exceptional team they deliver the car to us home delivery this transaction was easier for me then go to supermarket buying groceries. My sales person Mr. Shah great man explained and went over every part of the car I understand more about the technology about this car because of him thank you exceptional job Syed Shah.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jalaluddin and thank you for your kind words. We are very happy to hear that Mr. Shah was so attentive during your visit to our dealership and that he gave you some insight into your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service
Outstanding team.Took the time to answer all my questions as well as being very patient with me..My salesman Pedro was absolutely outstanding..Explained everything about the car to me twice..He also followed up with a courtesy call to make sure I was happy with my new vehicle.. I will recommend all of my friends and family to come there to buy a car as well as ask for Pedro as a salesman.Customer service is everything In a business and Browns of Manassas has the best team as well as the best salesman..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your new vehicle! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service and Friendly Team!
My Kia Dealership is fantastic!!! Ms. Michele and her Team are the best, super friendly and helpful. Going to get your vehicle serviced can be a challenge, but not here!!! I will continue to bring my Kia Soul to this dealership!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that Michelle and her team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Excellent service!!!
Excellent customer service by the whole staff, the really kind, good comunication, nice facilities!!! Thanks to Michelle in the front desk, she is excellent!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Gustavo. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
great service
got done faster than thought. Walked me to my car once was done. waiting area was nice and clean while I waited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Michael! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Brown's Manassas Kia again! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service to lease a new car
Great service! Jimmy and Kevin worked with me to lease a new car, it was a quick and easy process. Traded my old car in for a new one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alisha! Thank you for this great review! Jimmy and Kevin are truly an exceptional employees and we appreciate them for giving you a great experience. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Thoughtful Salespeople/Team
Hari was very thorough during the sale and afterwards explaining how the car works. Even brought over other people to help me understand how to move the seats and work the Google car connection
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for this glowing review of our service center, Nancy! We know how valuable your time is and we aim to provide a thorough explanation on how the car works. Please do not hesitate to come back again if you need anything else in the future! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Horrible customer service.
Horrible customer service. I made an appointment with Michael Mirzada. On the phone he told me he had the color of the K5 that I wanted at the lot. When I got there they only had blue which I said a million times I did not want. He continually tried to convince me blue was a nice color. When I car shop I expect the salesman to be more of a “let’s find you a car with everything you want and in the color you want” kind of person. He’s the total opposite. Didn’t listen to anything I wanted at all. Then I texted him later that day asking about a different car and he never even got back to me. I ended up going to Oursman Kia and got exactly what I wanted with amazing customer service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your recent experience at Brown's Manassas Kia. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great place to Negotiate, and get excellent servic
I had an awesome time at Browns and the Salesman Youstin was excellent and the manager on duty as well. Very please with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Armando, and thank you for this great review! We're happy to hear that Youstin and the manager took care of you! They are a great asset and we appreciate all that they do. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service and sales staff
Everything was smooth and easy. The salesman who worked with us (Michael Mirzada) was very friendly and helpful. He explained all the features if the car and helped set everything up with pairing my phone etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006