Reviews
Great service writer
I was kept informed on the status of my service. Really like being able to see into the service shop to view car progress. Michelle Boulden went over the recommendations of service with me in terms I could understand. My inspection sticker was not re-applied as instructed. The glue from prior stickers was not entirely removed so my current sticker does not stay on the windshield properly. I was pulled over by the police for not having the sticker properly displayed. Not happy about that!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Penni! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service
The representative was very friendly and the facility was spotless, the TV worked with a clear picture, etc. etc, etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Octavia, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything representative does for Brown's Manassas Kia and our customers. Hope to see you again soon! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Customer Service
I really like working with Teri Counts. She is a very hard worker and kept me informed every step of the way during the servicing of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, James! We're very happy to hear that Teri was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Amazing Customer Service
Every single employee I encountered was amazing! So friendly, helpful, and professional. I didn’t have an appointment but they fit me in anyway and took care of my car quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Fantastic, quick service
Terri was extremely helpful in explaining what the tech did to fix my car. She was prompt in letting me know when my car would be finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Ryan! I'm very happy to hear that Terri was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Professional all the way
Everything was great Staff, Service, nice waiting area the folks where very helpful in getting me in and out as quick as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Kia Dealership
Been going to KIA Manassas since 2013 and my Optimus looks and runs like Dsy 1 off the lot. Michelle Bolden and Team truly take care of us customers! I bring all my cars here too: Wife’s Hyundai Elantra and Son’s Mitsubishi Eclipse.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service, Happy employees
Positive employees who are happy to assist customers promptly. Knew my name when I arrived. Eager to please and go above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great salesman Syed. Nice service
Good communication. Very helpful staff. Showed us what we wanted. Helped us with prices. Syed was great at communicating. Would definitely recommend and come back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
A quick, seamless buying experience
Salesman Syed Shah was easy to work with and made the process a pleasure. We were in and out in about two hours. We got the vehicle we wanted for the price we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006