Reviews
This is probably the best dealerships service experience
This is probably the best dealerships service experience that I have had. They have a easy to use scheduling system online which sends out text reminders. The service rep, Julio, went above and beyond to help fix my car's issues and cover it under warranty. Then the dealership hand washes the car so it doesn't get scratched by automated car washes. It's definitely worth the drive and I would recommend this dealership over others in the Northern Virginia!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
The best dealership ever I met.
The best dealership ever I met. Professional, honest employees with more patience. Outstanding customer service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your compliments and kind words mean so much to us and our team, Bahrami! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Brown Kia Manassas
My salesperson Cirrel was excellent and he is the inly
My salesperson Cirrel was excellent and he is the inly reason why I bought this car. The manager assigned to work that day and the financial manager were rather rude and belittleling, with very old style sales tactics. Because of them the whole ordeal took 7 hours. They almost made me walk out of the deal.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review. Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent customer service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Team at Safford Brown Kia Manassas
Best experience I’ve ever had, truly.
Best experience I’ve ever had, truly. The entire process was seamless from start to finish, the salesman was perfect, sales management was perfect, the finance manager was perfect and the general manager was perfect. Amazing experience, it made my year.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Team at Safford Brown Kia Manassas
Everything was very good.
Everything was very good. Guys very friendly and help me a lot. Thank u all’s
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Team at Safford Brown Kia Manassas
They are very friendly and professional.
They are very friendly and professional. We are very happy to have a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sung, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Team at Safford Brown Kia Manassas
The best service center I have ever taken any vehicle to.
The best service center I have ever taken any vehicle to. Always helpful and knowledgeable. They ensure my vehicle is getting the services it needs without trying to oversell on what isn't needed. I have complete faith that they have the customers best interests in mind, which will keep me coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
Good experience, went there for inspection and get
Good experience, went there for inspection and get complimentary car wash as well, staff was friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ali, we are glad to hear you enjoyed your recent visit to our service department. At Safford Brown Kia Manassas we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Safford Brown Kia Manassas
Very professional, friendly, knowledge of the models we
Very professional, friendly, knowledge of the models we were looking for. Never felt pressured during the time we were at the dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Safford Brown Kia Manassas. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Wonderful customer service by Michele on explaining what
Wonderful customer service by Michele on explaining what services were going to be provided etc
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the awesome feedback! Michele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas