Reviews
Safford Brown promptly fixed our car’s issue and their
Safford Brown promptly fixed our car’s issue and their customer service staff were helpful on site and online.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Safford Brown Kia Manassas
Service manager is a good guy and treats customers like
Service manager is a good guy and treats customers like they should. He pulls technician in to answer questions for clarity.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this review about our service team. We strive for a 5-star experience for all clients, and it appears we came up short this time. We would love to hear more about your experience and what we can do better next time. Thank you! Sincerely, The Team at Safford Brown Kia Manassas
The dealership got me in and out quickly and took care of
The dealership got me in and out quickly and took care of all my issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos, Jen. It is gratifying to hear that you were taken care of quickly and are happy with the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas
Friendly and fast service.
Friendly and fast service. Same day even without an appointment, very happy with service provided.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for putting your trust in Safford Brown Kia Manassas! We pride ourselves in our service department’s ability to provide world-class customer service for everyone who walks through our doors. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
Mohammad was fantastic in finding the right Kia carnival
Mohammad was fantastic in finding the right Kia carnival for our family. We are highly satisfied with our purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
Jonathan, my service advisor was wonderful!
Jonathan, my service advisor was wonderful! He kept me informed about my repair and what was going on with my third party extended warranty authorization and payment. I will definitely work with him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
I would send someone to buy a car from you guys I love
I would send someone to buy a car from you guys I love my car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Jonathan was very helpful in explaining what was going on
Jonathan was very helpful in explaining what was going on with my vehicle and answering all of my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the awesome feedback! Jonathan is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas
Been here for warranty work twice.
Been here for warranty work twice. Good experience both times. On both occasions parts needed to be ordered and required 1 or 2 additional visits to fix the issue but you can't expect the dealership to stock every part required.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
Michele was great, there was mix up with my appointment
Michele was great, there was mix up with my appointment and she took care of everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michelle does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas