Reviews
Excellent service, excellent facilities,, gray customer
Excellent service, excellent facilities,, gray customer service, really kind people, and quality service and products, I definitely recommend Stafford Kia Manassas
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write about your experience with us! At Safford Brown Kia Manassas, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Best service department compared to Koons and Safford.
Best service department compared to Koons and Safford. A very clean, spacious, and accommodating waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your marvelous feedback, Laura. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas
Wait was really long- was told that is common for
Wait was really long- was told that is common for electrical issues but after 3 hours still have to go back for a two hour repair. Everyone was nice but I think I would have gone somewhere for coffee next time
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Team at Safford Brown Kia Manassas
I was offered a payment plan, which made affording my
I was offered a payment plan, which made affording my service easier. The experience was great! Michelle is great! The only problem was that it did take a couple of days for the parts to be ordered and the car to be serviced so I went careless for a couple of days. As well once service was done, a mistake was made which caused all buttons to not work in my car, so I had to plan an hour drive back couple of days later to get that handled. Other than that, the service center itself and the service was great! I've had no issues since.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We do apologize for the initial difficulties you experienced. We are glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, The Team at Safford Brown Kia Manassas
Michelle is very knowledgeable about her job and she
Michelle is very knowledgeable about her job and she provided me with some helpful information that I can use on my next visit. Michelle is exceptionally helpful and tentative to everyone issue. She is an outstanding employee and she should be recognized for her dedication and commitment to the job and to the customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Paul Wayson was my salesman and he was amazing!
Paul Wayson was my salesman and he was amazing! Very helpful, knowledgeable, and communicative which are all things that matter when buying a new car! I highly recommend him and his customer service through Safford Brown Kia Manassas!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Brown Kia Manassas
They are very professional, and get the service done in a
They are very professional, and get the service done in a timely manner. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this great feedback with us, James. We feel our service department is what makes Safford Brown Kia Manassas special. Reviews like yours help us to make sure that we are continuing to provide our customers with the friendly, quick, and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Team at Safford Brown Kia Manassas
The service department is great!
The service department is great! It was easy to make an appointment and the work was completed within the estimated time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
I absolutely recommend this dealership for any service in
I absolutely recommend this dealership for any service in your car. Very nice employees and make you feel at home
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nick, we cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas
I have purchased 3 vehicles from Safford Brown Kia, if I
I have purchased 3 vehicles from Safford Brown Kia, if I didn't have a great experience the first time, I wouldn't have returned. Staff is always great, informative and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Catherine, it was a pleasure to read about your third car-buying experience at Safford Brown Kia Manassas. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Team at Safford Brown Kia Manassas