Reviews
Jonathan at Safford Kia in Manassas had great
Jonathan at Safford Kia in Manassas had great communication skills. Good visit. When bring in my car again if necessary.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Team at Safford Brown Kia Manassas
The wait is longer than told it would be and Have had
The wait is longer than told it would be and Have had better service elsewhere
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Team at Safford Brown Kia Manassas
Customer service was outstanding!
Customer service was outstanding! Completion of service and complete resolution achieved as always! Love the persistent updates provided and a cleaner car through their auto detail complimentary service when returning home.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Great service.
Great service. Never felt pressure to purchase. Very happy with our experience and the team members.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review, Cruz! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
I don’t like the customer service.
I don’t like the customer service.aa aa aa aa aa aa aa aa
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
Jarad & Kevin were awesome.
Jarad & Kevin were awesome. Thanks for such a stress-free and smooth deal. Great communication!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Easy to schedule an appointment.
Easy to schedule an appointment. Appreciated: 1. Appointment confirmation call (weird it came from an unidentified 540 area code number, though). 2. Follow up call to ask for approval of services (I didn't see text). 3. Cashier willing to stay extra 15-20 minutes to guarantee I was able to pick up my vehicle. Service Advisor was fine - polite, honest. Not particularly spectacular, but satisfactory. One of main reasons I brought vehicle in (for safety inspection) was left off of service order. Had to bring to their attention for it to be done. Trouble using text link to pay. It had to be resent, but, I had to wait a while on phone to get resolve. No one knew if you all offer a porter service (send someone to pick up and return vehicle (like they do at Kia of Woodbridge)). Was transfered several times to still only get uncertain answer. This service would be greatly appreciated - I am mother of small children. Can be complicated to coordinate dropping off/picking up vehicle around child care availability and your hours of operation.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Safford Brown Kia Manassas
The original reason I made this appointment was to have
The original reason I made this appointment was to have my state inspection complete. I also got an oil change and 3 recalls complete. I left my car there overeight and I was called at eleven a m and told that all services were complete. When I Came to pick it up. At 1? O'clock it. Was not wasked well and had not been vacuumed. I live an hour and a half from this location. When I was halfway home I realized that the state inspection sticker had not been changed when I called I was told they did not complete the state inspection so. I had to turn around and go back to the location to have it complete. I was very upset.
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- Buying process —
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- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Safford Brown Kia Manassas
The service was excellent.
The service was excellent. Very timely to enable me roll out on my birthday. Please keep up the good customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Team at Safford Brown Kia Manassas
Mike Mirzada took time to explain things about my new car
Mike Mirzada took time to explain things about my new car thoroughly and negotiated on my behalf to get me the best deal.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sherry, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas