Safford Kia

John Sasso is the best! Initially we were anxious about buying a new car but John walked us through the process of evaluating our Kia choices, test driving and handling the paperwork. He is very knowledgeable about Kia’s vehicles and helped us narrow down our choice to a brand-new Kia Sportage Hybrid. John was a key influencer in our finding the right fit for our family. He is super personable, patient and approachable - we felt like family. John was very accommodating, for example, we arrived late the day we wanted to pick up the car, yet he took the time for us to test drive the vehicle, get the car detailed and complete the paperwork. He worked late for us that day and even stayed to take pictures with us and our new car. We were very impressed by how well John took care of us and our dealings with the dealership as a whole. We will highly recommend John Sasso and Safford Brown Kia Manassas to any family and friends looking for a car.

Thank you for being a good customer service thank you very much. When I need to get in for service always fit me in to see what the problem is so thank you again.

Good, professional customer service. They always give me honest consultation and advise. I would recommend this place.

Excellent service and very punctual. Jonathan was very nice and helpful and explained everything well

Staff was very friendly and the wait time was quick. Environment was clean and had plenty of beverages and food while I waited.

Better line of sight of deliveries. I don't think honestly was applied here. I think you know when it was going to be delivered but strung me along to sign the papers.

They were very friendly and kept me informed and updated on my car throughout the whole process

Paul was great on the phone and his customer service brought us to Safford Brown Kia. Jahnnie, the new sales rep was enthusiastic and professional. Critiques: There were multiple admin issues and a slow process. Printers werent working, we were handed off to three different finance people before completing paperwork with a young lady (maybe toobah?) She was efficient and seemed to get us to the finish line. Also -- financing was discussed more than once and no one seemed to know what rates were available. I had secured financing and let everyone know the apr was 5.19. No one seemed to know whether KIA could provide anything better. Ash said he could just make a call and then another person came back to say they could offer 5.25. We drove from Hampton Roads to get the KIA we wanted. We are pleased with the car and that the price on the phone was the price we received (no bait and switch). We just wished it didnt take 5 hours to buy the car.

Friendly, professional and very courteous. We bought a nice car at the expected price point.

There were smudges of something on the inside of the sunroof that I needed to clean when I got home. I felt more attention to detail could have been given to detailing a brand new car for drive away.