Reviews
Service was okay, had to wait a little once car was done
Service was okay, had to wait a little once car was done to computers being down.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great service, friendly, doesn’t take very long to get
Great service, friendly, doesn’t take very long to get your car back. Comes back clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy with the service and the price.
Happy with the service and the price. I would go back to buy another vehicle from the Safford team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Safford Brown's Manassas Kia
Great customer service.
Great customer service. They were able to get us in our 2023 Kia Sorento for such a good deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your 2023 Kia Sorento for a long time to come. It was truly a pleasure working with you. Sincerely, Safford Brown's Manassas Kia
buena atencio y servicio, amabilidad, buen consecionario,
buena atencio y servicio, amabilidad, buen consecionario, excelencia, buen servicio,satisfaccion garantizada, excelente equipo de trabajo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡No podemos agradecerle lo suficiente por escribir esta increíble evaluacion para nuestro concesionario! Trabajamos duro para asegurarnos que nuestros clientes tengan una experiencia increíble. Fue un placer ayudarle y esperamos la oportunidad de trabajar con usted muy pronto. Sincerely, Safford Brown's Manassas Kia
Nassir is a great service advisor who make it easy to set
Nassir is a great service advisor who make it easy to set up an appointment as soon as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review and shoutout for Nassir! We really appreciate your business. Sincerely, Safford Brown's Manassas Kia
Michelle was very helpful in making my service
Michelle was very helpful in making my service appointment and allowing me to drop-off my car even though I was a little late. I appreciate her technical advice and patience. Her positive attitude gives me confidence that Kia of Manassas treats their customers right! John Sasso was very accommodating in showing new vehicles at the dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Safford Brown's Manassas Kia
Would be happier had they remembered to rotate my tires,
Would be happier had they remembered to rotate my tires, even after pointing out that I had 2 different sets of tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Safford Brown's Manassas Kia
Jonathan was very helpful.
Jonathan was very helpful. He explained everything to me and had me on my way in a reasonable amount of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Safford Brown's Manassas Kia
Hari was great and helped me efficiently and politely.
Hari was great and helped me efficiently and politely. It’s pretty grand to have a minimum work count for a voluntary survey.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Hari's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Safford Brown's Manassas Kia