Reviews
Tommy sales associate very knowledgeable and answered all
Tommy sales associate very knowledgeable and answered all my questions I love my new Outback
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Subaru Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
Cristian was amazing he was easy to communicate with and
Cristian was amazing he was easy to communicate with and going over anything in regards to what needs to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Nice people, good communication, comfortable waiting
Nice people, good communication, comfortable waiting area, dependable service. I appreciate the “heads up “ about future service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
It's the closest center to my home.
It's the closest center to my home. Too few employes for the number of clients. Had to wait long to be helped. The attention is good, but they encounter a small problem that could have been resolved immediately but no one came to me to ask. The result, they didn't rotate my tires. Later also realized the cargo net was probably removed when they clean the car, but it was not put it back. I do not have a cargo net now. I use my car very little and I did not realize about it until a couple of weeks later.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The service is always outstanding at Safford Brown.
The service is always outstanding at Safford Brown. The Service Department keeps you updated with each step of the service. Thanks for the free Virginia Stare car inspection.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Tha salesman (or someone else at the dealership) should
Tha salesman (or someone else at the dealership) should have gone over more of the car’s features, I.e., where is the spare tire kit located, where all the USB type ports are located, etc.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jon, feel free to contact us at your convenience.
Fast, courteous and friendly!
Fast, courteous and friendly! All around and easy and enjoyable interaction. They took care of my car and me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
This was probably the greatest experience that I have had
This was probably the greatest experience that I have had at a car dealership. What started out as a simple 30K mile check-up turned into a different scenario, but the customer service was phenomenal. I will drive the extra 40 miles to come here compared to the one closer to my house. Thank you, Safford Brown Subaru Manassas!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
They were not at all helpful with my issues.
They were not at all helpful with my issues. Next day I went to another Subaru dealer, they took my concern seriously and the outcome is they are replacing my infotainment system. The replacement is covered by warranty. Person at Brown diagnosed the problem as fingerprints on the screen and wiped the screen clean. I reminded him it was a touch screen and asked how I could use it without my fingers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Great service rep Meredith.
Great service rep Meredith. She is the reason I go back to the dealership. I had a family emergency and could not find a ride to the dealership, so they go me lift ride.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown Subaru Manassas, we look forward to having you as a valued customer for many years to come!