Reviews
I'm not sure what has happened - tariffs?
I'm not sure what has happened - tariffs? The prices for repairs seem to have increased at an incredible rate. For instance, the dealer wanted $590 for a battery replacement (this is not even an AGM battery). I went to Costco and got a 550ca 3 yr Interstate battery for $111 and replaced it myself. That price differential is insane! There were other services recommended that were also way overpriced, like a serpentine belt replacement for $290! I still feel like the people who work there are very nice and I appreciate their helpfulness and friendliness but unfortunately I cannot continue to bring my vehicle here for service. I will use a local mechanic who I trust for things that I cannot maintain or repair myself.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Tech installed the wrong oil pan plug after recent oil
Tech installed the wrong oil pan plug after recent oil change causing a leak over my driveway. Don't know how such a basic task was screwed up, but it was.This could have been a huge disaster. Dealer put in the correct plug to fix issue but offered no compensation.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Working with Bob was the best experience I have ever had
Working with Bob was the best experience I have ever had at a dealership. He respected my time, budget , and expectations. He took care of me and made sure I got what I wanted. The whole team was a pleasure to work with. I will recommend anyone to go see Bob.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
I brought my car in, it was all good, and then I got to
I brought my car in, it was all good, and then I got to leave
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Subaru Manassas!
Good service friendly attendance courteous.
Good service friendly attendance courteous.car ready on time no charge for service rendered. Thanks for a great job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Subaru Manassas.
I really like the people in the front area.
I really like the people in the front area. Always nice, helpful , patient, kind. Christian has a helpful way of explaining what needs to be done. Takes his time to explain and I never feel rushed. He is a great service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Eddie was fantastic.
Eddie was fantastic. He was knowledgeable and helpful. I felt thoroughly and genuinely cared for as a customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Miss Meredith is always very professional.
Miss Meredith is always very professional. She always takes care of me when I get there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I have rated my experience two times before this.
I have rated my experience two times before this. There are no details that I can add.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Excellent communication and a thorough inspection of my
Excellent communication and a thorough inspection of my vehicle. They make services easy. Excellent communication and a thorough inspection of my vehicle. They make my regular services easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.