Reviews
Polite, respectful, thorough,fast My case manager was so
Polite, respectful, thorough,fast My case manager was so helpful, kept me informed periodically, was friendly and knew her stuff
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Subaru Manassas!
Eddie Alomia was great.
Eddie Alomia was great. Explained everything, arranged uber lifts and kept me advised on progress. I think he even stayed late to facilitate my pickup. I felt that I was in good hands and really appreciated the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
Customer service was fantastic as usual with each of our
Customer service was fantastic as usual with each of our visits. Thank you for always being accomodating especially when we have our kuddos running around during the process!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
It was fast.
It was fast. They were communicative. Man I dont know. It was all very good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
They deliver what they offer with care and respect.
They deliver what they offer with care and respect. I recommend them highly. Very user-friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Subaru Manassas.
All in all, it was a great experience and quick however
All in all, it was a great experience and quick however they did forget to fill up the tank before I left then they did not tell us until we got the card that it only had one key. I did not impact the rating because overall that’s under $200 and that is something I can easily expense.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Scheduling my appointment was quick and simple.
Scheduling my appointment was quick and simple. The work might have needed multiple hours to complete so I was offered a loaner which I greatly appreciate,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!
MY ENGINE LIGHT CAME ON DURING LONG DRIVE, JUST AFTER
MY ENGINE LIGHT CAME ON DURING LONG DRIVE, JUST AFTER GASING UP, SO I BROUGHT IN MY 2007 SUBARU FORESTER A FEW DAYS LATER. ALSO, WHEN I ARRIVED AND WAS PARKING AT THE DEALORSHIP, THE "AT" RED LIGHT SUDDENLY CAME ON. GRAYSON GROUGE WENT OUT TO CHECK THE CAR AND DISCOVERED RIGHT AWAY THAT I HAD NOT PUT THE GAS CAP BACK ON CORRECTLY. HE HAD A DIGONSTIC TEST DONE RE THE "AT" LIGHT AND NO PROBLEM WAS INDICATED. GRAYSON HAS BEEN MY SERVICE ADVISOR SEVERAL TIMES BEFORE AND HE IS VERY COMPETENT AND ALWAYS EXPLANS ANY ISSUES CLEARLY. HE IS A GREAT EMPLOYEE FOR SAFFORD BROWN.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Overall, a very pleasant experience.
Overall, a very pleasant experience. Kennedy was very professional and friendly - dealing with her was an excellent experience. Minor hiccups in the paperwork, but they were resolved quickly. I would recommend Safford Brown to anyone interested in a Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Subaru Manassas.
Clean, consistent, friendly Don't force or make me feel
Clean, consistent, friendly Don't force or make me feel guilty for not getting everything recommended each time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.