Reviews
Everyone was helpful and polite.
Everyone was helpful and polite. The process was smooth. I knew what I wanted going in and they made sure the car was there and ready.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Meredith my service provider is the best.
Meredith my service provider is the best. She's always helpful and friendly. She knows her job and the car so well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Subaru Manassas. We look forward to having you as one of our valued customers for many more years to come!
The staff at Safford Brown is the best.
The staff at Safford Brown is the best. They remember my name when I walk in. Treat me well and explain what my vehicle needs without making me feel stupid.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Professional, respectful of my time, great coffee, and
Professional, respectful of my time, great coffee, and nicely washed car. Excellent service overall. I will definitely be back..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Meredith always takes care of our derby needs with our
Meredith always takes care of our derby needs with our two Subies!!! We had both cars serviced ands she gave us a loaner. The cars came out washed and ready to go quickly!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very professional, clean.
Very professional, clean. Eddie was amazing. Kept me up to date on everything. Great communication
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I received the best experience in buying a vehicle.
I received the best experience in buying a vehicle. The sales person, Eric, went beyond the norms to make sure I would qualify for financing when it seemed impossible, for I had just came out of a bankruptcy. I find it hard to find the proper words to express my genuine appreciation, but let me assure him that I will come back on the future as my family is expanding and will be needing additional vehicles .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Excellent service interface and workmanship.
Excellent service interface and workmanship. Real good coffee and waiting area. Prompt car hand over.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Subaru Manassas.
Christopher was polite, and I think as helpful as he
Christopher was polite, and I think as helpful as he could be, but I was overall disappointed that my problem was not resolved. I came in with a new car (purchased about a month before at this dealership) that has a headlight problem. The technician I spoke with tried to tell me that it was just a feature of the headlight. Despite explaining to him the problem (I even drew on a piece of paper what it looks like from behind the wheel) and the fact that only one of the headlights appeared that way. He insisted that it was normal, or that whatever machine he was using couldn't detect a problem. I hope I can get this problem fixed somewhere else.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Jonah, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Grayson and the team at Manassas Subaru offered top notch
Grayson and the team at Manassas Subaru offered top notch service. Fast, friendly, attentive, informative, and professional. I highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Subaru Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.