Safford Subaru

Here at Safford Brown Subaru Manassas, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you.

UPDATE...... Christopher, Service Director for the dealership finally retuned my call AFTER posting this review. He listened and spoke to the General Manager who decided we should see what reimbursement we could get out of the warranty package WE bought on the vehicle. He said to keep him updated and let him know if they gave us any problems as they sell alot of those warranties and would intervene if necessary. We received $329.98 out of the $1851 we had to spend on repairs within the first week of owning this "carefully inspected" vehicle. I reported this back to Christopher and waited 10 days to hear a response. He admitted that his company handled the situation unprofessionally and that "We acknowledge that the speed at which these issues arose is unacceptable and regrettable" but offered as a "good will gesture" only $250 in Safford dealership credit for future repair or maintenance and a detailing of the vehicle. He also offered a phone call or brief in person meeting which I have asked for and received no response. I understand that some issues cannot possibly be known or seen by visual inspection but the brake issue, rusted and locked up calipers I have been told by 2 reputable mechanics should have been caught. This is the repair I want full reimbursement for. It put my family's safety at risk and could have been deadly.

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Safford Brown Subaru Manassas!

Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Safford Brown Subaru Manassas are glad to have you as a customer.

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Subaru Manassas!

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown Subaru Manassas, we look forward to having you as a valued customer for many years to come!

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Subaru Manassas.

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Safford Brown Subaru Manassas!