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Safford Subaru

(1,667 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (703) 659-4195 (703) 659-4195
Used (703) 643-4962 (703) 643-4962
Service (703) 313-2797 (703) 313-2797

Reviews

(1,667 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Subaru from DealerRater.

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I had a great experience working with my dealer, the

I had a great experience working with my dealer, the manager, and the finance person when buying my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was easy to get an appointment and the work was

It was easy to get an appointment and the work was finished on time. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

very short wait, happy with the work, will always return

very short wait, happy with the work, will always return for service. would like a larger selection of snacks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent services, Chris was able to explained what was

Excellent services, Chris was able to explained what was needed. Cordially and super responsive, and fast service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The staff are knowledgeable, the wait is not long and the

The staff are knowledgeable, the wait is not long and the waiting room is quite nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I received sterling customer service from the manager,

I received sterling customer service from the manager, sales consultant, finance person and service department from Safford Brown Subaru Manassas dealership. My experience in trading in my car, buying a new one and having additional accessories added was smooth sailing! I will definitely recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I liked the video about the diagnosis shared, in which

I liked the video about the diagnosis shared, in which all the explanations were given

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I did not had a good experience when I bought it.

I did not had a good experience when I bought it. However, Grayson in customer service when above and beyond to make it a nice experience, help me with oil change. Answered all questions. I definitely highly recommend him to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love Safford Brown in Manassas and will not take my car

I love Safford Brown in Manassas and will not take my car for maintenance anywhere else. They take good care of my car and recommend what work should be done right away or in the future. You can schedule appointments at your convenience and they stick to the scheduled time, provide the estimated cost before the work is done and estimate how long it will take to be completed so you can wait or borrow a loner. I definitely recommend this dealership for their service dept. as well as their showroom. I have purchased several Subarus and love these cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership and Grayson were very easy to work with

The dealership and Grayson were very easy to work with and assisted me at every step. I would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.