Reviews
Eddie was very helpful and professional.
Eddie was very helpful and professional. He explained everything well. The place is also clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was able to get fast and efficient service.
I was able to get fast and efficient service. Please keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am always pleased with the service I get from Safford
I am always pleased with the service I get from Safford Brown Subaru Manassas. I am treated with courtesy and respect and I am confident that my car is well cared for in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kennedy was very professional, kind and helpful to me.
Kennedy was very professional, kind and helpful to me. I was pleased to purchase a new car and trade in old car without frustration. She took care of the process very smoothly and fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had my car ( A Subaru) towed to this dealership after my
Had my car ( A Subaru) towed to this dealership after my car died on a major highway. Not sure what was wrong with it and even for them to look at it was $276…when your car is dead and towed to their location… there is no option. Then come to find out I needed a new battery which could of been done anywhere. Ended up costing $526. For the battery and installation. This dealership is a complete rip off. Avoid at all costs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience. We understand how stressful car issues can be, especially in an emergency. Our diagnostic fee covers the time and expertise needed to accurately assess any issue, even if it turns out to be something simple like a battery. In this instance the diagnostic fee was waived with the replacement of the battery. Subaru factory replacement batteries do come with an 80 month limited warranty. I do see that this is your first visit with and you generally service with CMA Subaru. A search online will show that we offer this battery over $50 cheaper than CMA. We aim to be transparent and inline with the market regarding our pricing, If you'd like to discuss this further, please contact our service manager at 571.358.3629, cmoore@saffordbrown.com. We appreciate your feedback.
The technician was patient, knowledgeable and did exactly
The technician was patient, knowledgeable and did exactly what I asked. He explained all repairs and gave me time to decide what to do now and what to do later. Everything was done in a timely manner and all employees I encountered were friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anthony was great - he was very patient, low sales
Anthony was great - he was very patient, low sales pressure and answered all my questions via text, email, or in person. The whole experience was quick and seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My vehicle was taken in at the scheduled appointment and
My vehicle was taken in at the scheduled appointment and work was completed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was great for oil change and car wash.
Everything was great for oil change and car wash. Only thing a little too long of wait. It took 1.5 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This service team is fantastic.
This service team is fantastic. Kind, thorough, friendly, and honest. They are also very communicative and give you good info to be able to make decisions with. And they welcome dogs. Meredith and Christian are always great to us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
