Joshua Tree Chrysler Dodge Jeep RAM

Parker was awesome! Great service! My car was done on time and they also offered a shuttle service.

The professionalism was poor. I was told I would get phone calls with updates, but I received none. I had to call multiple times throughout the week in order to get any info about the status of my truck. None of the pickup times were accurate. I drove back and forth to the dealership at times they told me it would be ready, only to find out that I wasted gas. I was even given a pickup time on a day that the office was closed. They gave me $160 off of my total bill which was nothing compared to the time and money wasted. The job was supposed to take 1-2 days and it ended up taking 7. I will never use this dealership for maintenance or even purchase a car from there ever again. Anyone that considers it, I will negatively recommend this place.

I was treated poorly by Nate the serivce manager regrading an on going unresolved service issues. I have been very patient and once I stated my frustrations regrading a lack of communication, I was talked over, threaten, and Accused of threatening due to stating I will return my brand new car back if it's unresolved. I called to find out an update on the part and was told that they are still waiting for it. 20 minutes later they called husband and gave him a different story. I called back regrading the lack of information that was not provided to me and was Attacked with accusations and threats by the service manager Nate. I will not bring my business here and Strongly advice anyone else to take their money elsewhere.

Amazing experience. Everyone from the Sales Department to the GM Dustin I was treated with respect and transparency. I was shopping online and asked about 'mark up's' and 'add on's' and they explained that the particular vehicle I was looking for had no dealer mark up but did have two add on's but I could not complain since the price was still $4,000 less than what I have been seeing. This is how dealerships should be run.

I was shopping for a Jeep Gladiator and saw one on the internet. It was decently priced so I called the dealership and spoke with a salesman and set up an appointment. After 5 days of trying to schedule a day and time, I drove to the dealership on 10-8-2023. Upon my arrival I was informed by the salesman the price had been increased by 4k. I was contacted by a so called sales manager who told me he was working a deal with another buyer at the higher price. While I was waiting for the so called sales manager to see me, I used the restroom, which is by the service desk. I overheard another costumer complaining loudly about his horrible experience in the service department. Listening to that a change should have been a warning sign and left the dealership but I waited to speak with sales manager. The sales manager told me he was working a deal with another buyer at the higher price, but he would work with me if I wanted to agree to the higher price. I did not agree to his offer and left the dealership. Due to my experience, I would NEVER recommend this dealership to anybody for anything and don't waste time driving to this place. I would give zero negative stars but it's not an option.

Excellent customer service, Jorge and Nick were amazing. Truly recommend this dealer, I’m happy with my new Mojave

I am so happy that Yucca Valley has such a great dealership in town that offers excellent auto repair services for my jeep.

My experience at Joshua Tree CDJR was great. The manager Parker Edmond was particularly helpful.

My experience was efficient and completed on time. The service team were a pleasure to deal with.

Ramon was awesome experience was great, will definitely be coming back to do service again