Reviews
Team is knowledgeable and professional service.I felt well taken care of from start to finish.
Team is knowledgeable and professional service.I felt well taken care of from start to finish.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kirk is very knowledgeable and super helpful! Besides being personable he works very hard at getting you the best support possible!
Kirk is very knowledgeable and super helpful! Besides being personable he works very hard at getting you the best support possible!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They were very helpful, not pushy at all, very accommodating and set me up with a good deal.
They were very helpful, not pushy at all, very accommodating and set me up with a good deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was very nice and helpful. I have been there many times for service and the experience has always been positive.
Everyone was very nice and helpful. I have been there many times for service and the experience has always been positive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I am very pleased with my entire experience at Covert Cadillac during the process of buying my new car. Cody Kaminski and Scott Mullican were amazing in helping me through the process.
They play games with the price of the vehicle and do not stand behind their quotes
They play games with the price of the vehicle and do not stand behind their quotes
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
I had a great buying experience with Torin Mcgough. He showed great communication skills and always responded to any questions I had about the vehicle. Thank you to Chelsea the finance manager who did our paperwork very quickly may I add. I was in and out with my new car before I knew it. All the staff all around were very friendly and polite. Thank you Covert Cadillac Bee Cave for the best experience in purchasing a vehicle.
I had a great buying experience with Torin Mcgough. He showed great communication skills and always responded to any questions I had about the vehicle. Thank you to Chelsea the finance manager who did our paperwork very quickly may I add. I was in and out with my new car before I knew it. All the staff all around were very friendly and polite. Thank you Covert Cadillac Bee Cave for the best experience in purchasing a vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We truly appreciate you taking the time to share your kind words about your experience at Covert Cadillac Bee Cave. Torin's dedication to communication and attentiveness to your questions is exactly what we strive for, and we're thrilled that Chelsea was able to make the financing process smooth and seamless so you could drive home your new vehicle with confidence. Your feedback means the world to our entire team, and knowing that we delivered on our promise of friendly, professional service from start to finish is what motivates us every single day. Thank you for choosing us and for being such a wonderful member of the Covert family. We look forward to serving you again whenever you need us.
Great experience, would recommend this dealership to everyone, you should allow at least five words or less
Great experience, would recommend this dealership to everyone, you should allow at least five words or less
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind recommendation means the world to our team at Covert Cadillac Bee Cave, and we're so happy you had a great experience with us. It's feedback like yours that reminds us why we do what we do and motivates us to keep delivering the service our community deserves. Whether you're shopping for a vehicle, bringing your Cadillac in for service, or just stopping by, our commitment to treating you with respect, integrity, and genuine care never wavers. We truly appreciate you taking the time to share your thoughts, and we'd be honored to serve you again whenever the opportunity comes along. Thank you for choosing Covert Cadillac Bee Cave.
Love going here for service they help me a lot always looking for the best solution for my need Wade is awesome this is the spot to go
Love going here for service they help me a lot always looking for the best solution for my need Wade is awesome this is the spot to go
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so grateful to have customers like you who trust us with their service needs and who recognize the effort Wade and our entire team put into finding solutions that work best for you. Coming in and seeing that same friendly face who genuinely cares about your vehicle and your satisfaction is what we're all about at Covert Cadillac Bee Cave. Wade's commitment to getting things right and his willingness to listen to what matters to you is exactly the kind of service we're proud to deliver day in and day out. Your loyalty and kind words keep us motivated to maintain those high standards and to continue being the spot you know you can count on. Thank you for choosing us and for sharing your appreciation with others. We look forward to seeing you at your next service visit.
Kirk was amazing. We were estimated that the oil change service would take an hour so convinced my wife to hang out for the oil change. Turned out to be 2 1/2 hours. That was a bit frustrating. We purposely made an appointment a week ahead to avoid having to wait the same amount of time as a walk-in.
Kirk was amazing. We were estimated that the oil change service would take an hour so convinced my wife to hang out for the oil change. Turned out to be 2 1/2 hours. That was a bit frustrating. We purposely made an appointment a week ahead to avoid having to wait the same amount of time as a walk-in.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, and we're glad Kirk was able to provide you with great service. We genuinely appreciate you taking the time to tell us about your experience, and we completely understand your frustration with the wait time. You did everything right by scheduling an appointment a week in advance specifically to avoid the kind of delays you might experience as a walk-in, so we recognize that exceeding our one-hour estimate by an hour and a half fell short of what you should have experienced. While we're disappointed this happened, your feedback is incredibly valuable because it highlights a gap between our estimates and actual service times that we need to address. We take scheduling seriously and recognize that customers who plan ahead deserve to have their time respected. We appreciate your patience and your willingness to share this input because it helps us identify where we need to improve our processes and time management in the service department. We're committed to doing better and ensuring that future customers don't have this same experience. Thank you for giving us the opportunity to learn from this, and we hope you'll allow us the chance to deliver the efficient, timely service you deserved on your next visit.
Recently had a very positive purchase and service experience. Edgar and Coach were a pleasure to buy with. For service, Kirk Long was a total pro and excellent communicator. If you are debating where to buy a car, my service experience alone was enough to favor buying a car from this Covert location.
Recently had a very positive purchase and service experience. Edgar and Coach were a pleasure to buy with. For service, Kirk Long was a total pro and excellent communicator. If you are debating where to buy a car, my service experience alone was enough to favor buying a car from this Covert location.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing such meaningful feedback about your purchase and service journey at Covert Cadillac Bee Cave. Edgar and Coach clearly made a great impression during your buying experience, and we're thrilled to hear that Kirk Long's professionalism and communication in our service department elevated your overall impression of us. The fact that your service experience alone was compelling enough to influence where you chose to buy speaks to the dedication our entire team brings to every customer interaction. We believe that exceptional service doesn't stop after the sale, and Kirk's commitment to clear communication and expert care is a reflection of how seriously we take your satisfaction. Your trust in us and your willingness to share this endorsement with others is deeply appreciated, and we're honored to have earned your business. We look forward to many years of caring for your vehicle and continuing to exceed your expectations.