Reviews
Manny has been my go to person for service on my Avalon
Manny has been my go to person for service on my Avalon for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know Jim Brotherton. I always work with Manny. I only schedule when he is there :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been having my RAV4 serviced at Alexandria Toyota.
I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They showed me a KBB value for my trade-in that I believe
They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding the trade-in valuation and we take matters like this seriously. We’d appreciate the opportunity to review the details with you directly and clear up any discrepancies. At your convenience, please contact our Customer Relations Manager, Laura, at 703-778-3802. She’ll be happy to assist and make sure your concerns are fully addressed.
Special thanks to Jenny Kirby and Suzan Danfora.
Special thanks to Jenny Kirby and Suzan Danfora. Jenny Kirby, Service Advisor, offered a rental vehicle while my vehicle was serviced, which saved me time waiting at the dealership. She has great advisory skills, such as collecting information, and advised me on necessary vehicle services In addition, Suzan Danfora, Service Dept. Specialist effectively communicated with me upon my return with the rental vehicle. She actively listened to my story and maintained professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful feedback! We're thrilled to hear that Jenny and Suzan took great care of you during your visit. Jenny’s attention to detail and willingness to go the extra mile — like arranging a rental — really reflect the level of service we strive to provide. We're also glad Suzan made your return process smooth and professional. We'll be sure to pass along your kind words to both of them. Thanks again for choosing us, and we look forward to seeing you next time!
My overall experience every time has been amazing!
My overall experience every time has been amazing! This team gets the job DONE! I love how they take great care of my car. As a female, I don't know all the ins and outs of maintenance, but I trust them wholeheartedly!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Manny was my service advisor;.
Manny was my service advisor;. He's been a blessing and an excellent and very reliable source. He's been very open and honest., and extremely helpful regarding what a vehicle needs and its maintenance. I really appreciate it. He's the epitome of an employee that's well overdue for a promotional role and more money. Some things one can't teach, and Manny has it. Whenever I come over, I refer many clients to him because of how well of a job Alexandria Toyota does when it comes down to vetting and hiring the best employees. Christ bless the team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Manny! We’re proud to have him on our team, and it’s wonderful to hear how honest and helpful he’s been with you. We’ll be sure to share your feedback with him. We really appreciate your referrals and support. Thanks for choosing Alexandria Toyota!
Special thanks to Thomas Ramey on the service team!
Special thanks to Thomas Ramey on the service team! Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming from the passenger side of the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review! We're thrilled to hear that Thomas provided you with excellent customer service. His professionalism, friendly demeanor, and proactive approach in diagnosing your vehicle issue truly reflect the standard we aim to uphold. We'll be sure to pass along your feedback to Thomas and the rest of our service team. Thanks again for choosing Alexandria Toyota — we appreciate your trust and support!
I have been extremely happy with the service I have
I have been extremely happy with the service I have gotten at this dealership. Simply is the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words, Susan! We're thrilled to hear that you've been extremely happy with the service at our dealership-- particularly with Simpy. Your support means a lot to us, and we're proud to be your go-to team. Looking forward to continuing to serve you—thanks for being part of the Alexandria Toyota family!
I really appreciate the help of the Sales Professional
I really appreciate the help of the Sales Professional Wesley and the Manager Basil. They were supper attentive, informative and exceeded my expectations. The car that I bought had two scratches on the fender and a couple on the bumper. After the first service, I was not happy with the scratches on the back and asked to have a refund or another complimentary service. I left my car again for another service. The car looked brand new. Wesley answered all my questions and was readily available to meet me and be flexible to my visits at the dealership. Basil was willing to negotiate price and they were both professional, friendly and put the customer first for sure. I definitely recommend this Alexandria Toyota and I would 100% do business with them again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your detailed and thoughtful review, Nicole! We're thrilled to hear that Wesley and Basil provided exceptional service and went above and beyond to ensure your satisfaction. It's great to know that even when concerns arose, our team addressed them promptly and professionally. We truly appreciate your trust, your recommendation, and your kind words. Enjoy your new vehicle, and we look forward to seeing you again at Alexandria Toyota!
Excellent service, time efficient, friendly staff, they
Excellent service, time efficient, friendly staff, they offer service coupons and the facility is clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear you had an excellent experience with our team. Providing efficient service, a clean facility, and helpful offers like service coupons is all part of our commitment to our customers. We appreciate your support and look forward to seeing you again!