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Sedano Ford

(715 reviews)

Reviews

(715 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Customer Service

Customer Service is outstanding. They do their ultimate best to take care of you. I do hope they get a better lobby, with drinks when construction is completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Penske La Mesa

I purchased by 2019 Ford F150 SCAB Raptor From Penske La Mesa. They gave me the Best Price in SoCal on a Ford Raptor. Larry Downs was professional and provided excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I trust Jorge and Ivan

Jorge and Ivan again did and outstanding job, It is a blessing in my life to deal with people that I cam trust completely so do you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review, Kenneth! We're happy to know that Jorge and Ivan have once again exceeded your expectations. We look forward to your next visit.

Service dept at Penske La Mesa

Ivan Green is the best Service Advisor. I highly recommend him! Five stars for Ivan! Great and quick service and always with a smile. Very knowledgeable .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for recommending Ivan's services. You are always welcome to visit.

I purchased my 2017 F-250 from Penske Ford and utilize...

I purchased my 2017 F-250 from Penske Ford and utilize the service department exclusively. Larry Downs always provides excellent service. He has ensured I know exactly what is needed and keeps me informed on status throughout the day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! Larry is always happy to assist you. Please let us know if there is anything else that we can do for you.

Happy New Year!

Shan gave me excellent service. He found me the vehicle I wanted and the best deal. I couldn't have asked for a better experience. Also Matthew made the paperwork easier than usual and cordial. I will definitely recommend Penske Ford and especially Shan and the exceptional service he provides patrons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate your review and your business! We'll be sure to pass along your kind words to Shan and Matthew. Thank you for your recommendation, we look forward to seeing you next time!

We were satisfied with the family style service we get...

We were satisfied with the family style service we get from Amy. Every time we bring our vehicle in for service, Amy sincerely want to take care of any concerns we have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review. We are happy to know that you were more than satisfied with our services. Let us know if there is anything else we can help you. We look forward to your next visit.

With our truck being used in business I can always count...

With our truck being used in business I can always count on Penske Ford to keep us on the road. Thanks for the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad to have been of service and hope to be again in the future!

Great Service

John Beck, The Service Adviser is very professional, friendly and knowledgeable about both cars we have serviced at Penske, a 2019 Fusion and a 2018 Titanium Edge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Most Excellent service. From the time I dropped off our...

Most Excellent service. From the time I dropped off our car for service, which was a night drop after a 2 tire blowout. Dave called me the next day with an update on our car and a pickup time. When there was a problem Dave called me made me aware of the problem and had a solution. Not costly. One day fix. And that I know varies with what’s going on with your vehicle. Love their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to have met your needs. Thank you for the opportunity. Let us know if there is anything else in the future with which we can help you.