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(15 reviews)

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I had a very disappointing experience with this Honda dealership. I was working with Christopher Dunhoo regarding a vehicle that I was interested in purchasing. Since I live in a different state, I specifically asked whether the vehicle was available and explained that I was ready to move forward. I had already arranged financing and even offered to place a deposit to hold the vehicle. Unfortunately, the process was extremely unprofessional. I was told multiple times that someone would call me back, but I never received the promised calls. Communication was poor throughout the entire process, and I often had to follow up myself just to get an update. For a dealership representing a major brand like Honda, I was surprised to learn there was no convenient option for placing a deposit remotely and no online finance-signing process available. As an out-of-state buyer, I expected a much smoother and more customer-focused experience. Overall, the lack of communication, follow-through, and professionalism made this a frustrating experience. I would not recommend this dealership to anyone looking for a straightforward and responsive car-buying process.

I had a very disappointing experience with this Honda dealership. I was working with Christopher Dunhoo regarding a vehicle that I was interested in purchasing. Since I live in a different state, I specifically asked whether the vehicle was available and explained that I was ready to move forward. I had already arranged financing and even offered to place a deposit to hold the vehicle. Unfortunately, the process was extremely unprofessional. I was told multiple times that someone would call me back, but I never received the promised calls. Communication was poor throughout the entire process, and I often had to follow up myself just to get an update. For a dealership representing a major brand like Honda, I was surprised to learn there was no convenient option for placing a deposit remotely and no online finance-signing process available. As an out-of-state buyer, I expected a much smoother and more customer-focused experience. Overall, the lack of communication, follow-through, and professionalism made this a frustrating experience. I would not recommend this dealership to anyone looking for a straightforward and responsive car-buying process.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Got me approved, good deal and gave us pizza! Good people for sure. Would buy again.

Got me approved, good deal and gave us pizza! Good people for sure. Would buy again.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great response, good price, attentive and easy to deal with. It was a great experience.

Great response, good price, attentive and easy to deal with. It was a great experience.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good dealer, worked with me on everything to get it done and approved. I will buy again

Good dealer, worked with me on everything to get it done and approved. I will buy again

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I’ve been shopping for a few weeks now and finally found a good Tacoma that wasn’t a rust bucket. Got a good deal and shipped the truck to me next day.

I’ve been shopping for a few weeks now and finally found a good Tacoma that wasn’t a rust bucket. Got a good deal and shipped the truck to me next day.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Got a car from them a month ago- very good experience overall. I would buy from them again.

Got a car from them a month ago- very good experience overall. I would buy from them again.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a 2015 Honda Civic from Supreme Motors on April 1 and was very happy at first but now I am so disappointed that I have needed to get the Commonwealth of Virginia involved. On April 29th I stopped by the dealership because I had not gotten my Tags Registration or Title from the DMV and stopped by the DMV and they told me they had no record of me purchasing the car. I stopped by the dealership and the salesman gave me a second 30 day plate. He reviewed my paperwork and verified I paid for the car all taxes and all fees including the DMV fees. He said the DMV was running behind and he was sure I would get everything soon. After about two weeks I took more time off of work and spent my day at the DMV again only to be told that the car was titled in another state and they had no record of transfer. The woman at the DMV did check to see if the car was stolen (it was not). I went back to the dealership and once again there was no manager on site but the salesman wrote him a note asking him to call me and explained that I paid in full and still didn't have any or the needed documents. Of course I never got a call. So I later called the dealership and left a message and my call was not returned. Yesterday I went back to the dealership and the manager was not there again the salesman franticly called him because I mentioned that I would be calling the Attorney General if I did not get my documents and plates. He told me I would hear back from the manager today and of course I never got a call and I even left another message. Soft the time of writing this I will have an unregistered car that I paid for and can't get any of the ownership documents for because the manager doesn't do his job. I must say I am very disappointed with this company.

I purchased a 2015 Honda Civic from Supreme Motors on April 1 and was very happy at first but now I am so disappointed that I have needed to get the Commonwealth of Virginia involved. On April 29th I stopped by the dealership because I had not gotten my Tags Registration or Title from the DMV and stopped by the DMV and they told me they had no record of me purchasing the car. I stopped by the dealership and the salesman gave me a second 30 day plate. He reviewed my paperwork and verified I paid for the car all taxes and all fees including the DMV fees. He said the DMV was running behind and he was sure I would get everything soon. After about two weeks I took more time off of work and spent my day at the DMV again only to be told that the car was titled in another state and they had no record of transfer. The woman at the DMV did check to see if the car was stolen (it was not). I went back to the dealership and once again there was no manager on site but the salesman wrote him a note asking him to call me and explained that I paid in full and still didn't have any or the needed documents. Of course I never got a call. So I later called the dealership and left a message and my call was not returned. Yesterday I went back to the dealership and the manager was not there again the salesman franticly called him because I mentioned that I would be calling the Attorney General if I did not get my documents and plates. He told me I would hear back from the manager today and of course I never got a call and I even left another message. Soft the time of writing this I will have an unregistered car that I paid for and can't get any of the ownership documents for because the manager doesn't do his job. I must say I am very disappointed with this company.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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didn’t have vehicle there when arrived but it’s advertised on their page. DONT GO

didn’t have vehicle there when arrived but it’s advertised on their page. DONT GO

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They don't have the car in their inventory; they just use a nice picture from the factory and mark a low price to drag you there. We called and asked if the car was available for sale and he said yes. We drove there right away, but the car was not there. It took us half an hour to get there. They're rude and liars.

They don't have the car in their inventory; they just use a nice picture from the factory and mark a low price to drag you there. We called and asked if the car was available for sale and he said yes. We drove there right away, but the car was not there. It took us half an hour to get there. They're rude and liars.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I didn’t have the best credit but he made it work for me. Good business.

I didn’t have the best credit but he made it work for me. Good business.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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