Cocoa Ford

Got my keys back and they had stripped three of my empty D-Rings off and a Bottle Opener, for no discernible reason other than to pocket them. I'm talking an inch and a half bottle opener and two tiny little half inch clips that didn't have anything on them. It might not seem like a big deal, but if someone has sticky fingers for something so small and ridiculous, imagine the temptation they must feel with anything else in your car. I had to go home and scour my truck for anything else that might be missing, just to find that my seatbelt cutter is also missing, my visor on the passenger side (absolutely no reason for them to be in there). I would 100% take pictures of your car and strip your vehicle before dropping it off. The tech is right, I don't think they'd go as far to steal something high profile, but somebody there is definitely rummaging through your xxxx for smaller souvenirs. Crackhead behavior on a $2,000 invoice at an official dealership has really left a bad taste in my mouth. I could care less about the actual value of what they took, it's the principle and having to secure my truck like that after handing over that much money to someone. Theft and business have no place together, no matter how small, that's why I'm leaving a 1 Star Review.

Not impressed! Bait and switch, read the fine print and go elsewhere! I went to Coastal Hyundai after leaving Cocoa and bought a truck at the price listed!

Harland the finance guy is about the most dishonest person I’ve ever dealt with. Grossly underpaid for my trade in and then turned around and put the vehicle back on the lot for sale at twice the price they paid for it. I’ll never do business with them again!!

We spent two long exhausting weeks, calling various dealerships, dragging our kids all over the county in search of the right truck. Overjoyed this journey has ended with Cocoa Ford! Their integrity is a refreshing quality to find in the car dealership world! From their friendly staff to their top notch manager, Harland, you won’t find a better dealership to work with!

Mauricio treated me with the utmost respect and professionalism. His upbeat personality made buying a vehicle from Cocoa ford enjoyable. Mike and John made me feel right at home. Nothing but 5 star reviews for the whole team. One more thing I want to say kudos to Juan. Keep on keeping on.

I was extremely happy with everyone that I dealt with at the dealership. Harland, Shane and Juan you’re the best. They made me feel like I was part of the family. This was the third purchase from this dealership. We have been very happy with all of them.

Great service, answered all my questions, spent as much time with me as I need, Frank was great to work with

I had purchase a F150 in March every one from the very kind from the lady at the front desk to my salesman was great, very helpful and courteous and while I did have a bit of a issue at first the General Manger John made sure to contact me and make it right and that I was happy with my purchase in the end.

NEVER PURCHASE A CAR FROM HERE!!! My 18 year old son purchased a 2013 Hyundai Sonata from Cocoa Ford on May 15, 2025 and we were very excited about his first purchase. Unfortunately, today, May 31, 2025 my son was driving the vehicle and it immediately began to malfunction. The engine began knocking and crackling and he was unable to idle past 30 mph. I had him pull over and we check the oil. There is absolutely no oil in the car I mean bone dry. How is it a car just purchased from Cocoa Ford 16 days ago and it has no oil. The seller stated he personally took the car in and the oil was changed, tires good, and car was fully inspected. If there is 0 oil in the car and you can only drive the car 30 minutes with no oil how did a multi point inspection not identify such an oil leak (if that's the case) or issue with oil retention somewhere. As a parent you can understand my immediate frustration. I called the dealership 3 times today with a promise to get a call back in which no one called I actually had to pull up to the dealership to speak with a Sales Manager by the name of Harland. He apologized for the inconvenience and then went straight into defense mode when I expressed my frustration regarding the situation. Harland basically scolded me and made it very clear the car is as is and we obviously drove it and thought it was good enough to buy so its basically now our problem. He even stated he could just say there nothing he can do and send us out the door. I continued to express my frustrations as due to there negligence in properly inspecting the vehicle my son almost got into an accident because the car wouldnt idle properly. The Managers empathy was not genuine, he was basically just checking of some steps in a service recovery model thay they seem to have learned learn. He even told me that he doesn't have to do anything basically. After I complained about the disservice he stated he would cover the diagnosis fee and we would be responsible for repairs as it it now our problem basically. I am very livid considering we trusted a million dollar company like Ford to make sure the vehicle we purchased would at least drive us for a period of time but not expecting that it would be 16 days and now my son is stuck with this car loan and car that isn't drivable and a tire warranty. They never even offered an extended service warranty. I would never recommend Ford to anyone and I hate we ever purchased a vehicle from here I wish we would have stayed with Honda as they have quality cars and service but they had no inventory.No one has thousands of dollars to pour down the drain! Someone needs to make this right!

The whole experience of trading in my old really old F150 and leaving with a 2021 powerboost was amazingly simple, sales and finance were friendly and they took time to answer my questions. Also I must say the sale team and management was not pushy