Aloha Kia Leeward

If you’re planning to buy a used car on Oahu, I strongly recommend checking out Aloha Kia Leeward. IMO, be very careful when buying from a private party. Unless the owner has a recent, detailed inspection report from a reputable mechanic, you really don’t know what you’re buying. It’s important to know what problems the car may have or what repairs were recently made. Major issues involving the transmission, A/C, or structural components can cost thousands of dollars after the sale. Find a dealership that stands behind the cars they sell. In my experience, an honest dealership that genuinely cares about customer satisfaction is worth a lot when buying a used vehicle. My experience with Aloha Kia Leeward has earned them my loyalty, and I would strongly recommend them over dealerships that simply want to make the sale and collect your money. In my case, I had an issue with the car after the sale. Even though the vehicle was sold as-is, the sales manager personally got involved and did the honorable thing by taking care of the problem for me. That really impressed me and showed me that they value their customers beyond the initial sale. Trust me, when you’re buying a used car, having an honorable dealership that stands behind its customers makes a big difference. I’m very happy I chose Aloha Kia Leeward, and I wouldn’t hesitate to do business with them again. Their entire staff was incredibly friendly, helpful, and professional—definitely not the typical car dealership experience. Gianni, Kef, and Cliff, my deepest thanks to all of you for your kindness, professionalism, and outstanding customer service.

The service and technicians are OK, but no one can seem to fix my problem

Needed 2 separate appointments and multiple conversations to get warranty repair completed. Dealership didn't have warranty information even though purchased my car from that dealership. Unable to properly diagnose the issue with my car during initial appointment because didn't have a capable mechanic working. Car was returned to me in worse condition temporarily pending a 2nd appointment, then took 2 full weeks to fix my car to proper working order with a warranty repair once capable mechanic was working.

Service rep was open to wat I needed. Service done in a timely manner. Mahalo!

I Went in for a recall, they were quick and had to order the parts

KIA Waipahu was great to work with. Check in was fast and simple. Service was great and met my expectations.

Good customer service and very friendly people 👍 I will definitely go back for the services. They also offered to wash my car after services that was great thanks 😊

We stopped by Kia on a Saturday night to check availability. I appreciate Mr. Celes and James staying late to run numbers with us and show us the vehicle. On Monday, we returned to discuss the possibility of purchasing. We completed the process, but I had a few questions for Gianni, who ended up assisting us and appeared to be in a hurry that day. There was an unopened box in the vehicle, and I asked what it was several times but was never told until the transaction was completed. The vehicle ended up without any floor mats at all. It should have been included given the vehicle's trim and size, but it wasn't. I assumed the box held that item, but it was actually the retractable cargo cover. Gianni claimed it was a cargo net, which was also incorrect. Long story short, I'll have to buy the mats later and was told I'd have to pay the full price. When I inquired about a few vehicle features, I was informed that they existed but were not available in this trim level. To be honest, I hope that after-sales service improves and that the vehicle service department can meet future expectations. Not holding my breath.

Super professional, kind, and respectable dealership! Best service I've ever gotten at a car dealership. They listened to my requests and answered my questions well.

Courteous staff. Fast service. Politeness of staff is very important. Will recommend specific service coordinator Kawika.