Reviews
Much better service than the many times I have been there
Much better service than the many times I have been there in the past. Scott knows his job well. Kaelyn Smith service manager made sure I had the best of the best on service advisors.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad to hear that our team ensured you had the best service possible. It means a lot to know that this visit stood out compared to your past experiences. We appreciate your feedback and look forward to continuing to earn your trust!
Shauna was great.
Shauna was great. Kept me informed and checked every box. Great job guys for everything!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We hope you have a great day!
Service advisors take care of me above and beyond with
Service advisors take care of me above and beyond with patience, even though I have a lot of questions, and my car turned back to awesome after the service.
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Had to wait 20 mins even with an appointment.
Had to wait 20 mins even with an appointment. Should have informed other agents if one is busy.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I apologize for the wait during your recent visit, we understand your time is valuable, and we should have communicated better while you were waiting. I’ll make sure to share this with our team so we can improve scheduling and communication moving forward. We appreciate your patience and the opportunity to serve you.
He did and amazing job helping me find my dream car I
He did and amazing job helping me find my dream car I would recommend him 1000 times
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We hope you have a great day!
A friendly place to buy a car.
A friendly place to buy a car. I recommend the dealership, it was an easy process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that your car-buying experience with us was friendly and easy. Recommendations like yours mean the world to us, and we truly appreciate you sharing it. Enjoy your new vehicle, and we look forward to welcoming you back anytime!
Cason Cooley, is an amazing young man.
Cason Cooley, is an amazing young man. Very cordial, knowledgeable and professional. Cason went above and beyond. To say thank isn't worthy of the experience we received. I'm sorry I didn't find this dealership before.... Very satisfied customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Cason went above and beyond to provide you with such excellent service. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
It’s good copretiv persons.
It’s good copretiv persons. Great job no complaints good experience maybe more better servicing
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Richardson!
Customer service is very poor.
Customer service is very poor. Few of the sales reps I dealt with were ok. I go there because it’s convenient- close to my office.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. I’m sorry to hear about your experience with our customer service, that’s not the level of care we strive to provide. While I’m glad our location is convenient for you, I’d like the opportunity to make things right and ensure your future visits are much better. Please feel free to reach out to me directly at 972-792-5657, I'd love to turn this experience around for you!
AMAZING!
AMAZING!!! Everyone was friendly, Professional, and Shauna my service writer was incredible!!! I will ONLY take my vehicle to this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. We hope you have a great day!