Reviews
Process was seamless.
Process was seamless. Staff efficient. Overall service first rate. Salesperson was friendly, patient, and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
The staff in the service department was very professional
The staff in the service department was very professional and experienced. They show me that they're well trained in their duties of customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
They showed a lot of professionalism, compassion they
They showed a lot of professionalism, compassion they made us their priority and feel valuable towards our feelings and concerns
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tricia, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good staff and technician who gave you honest opinion
Good staff and technician who gave you honest opinion about the repairs needed.. convenient to schedule an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I brought my new 4Runner in for its first oil change
I brought my new 4Runner in for its first oil change recently, and while the service itself seemed fine, I noticed a paint chip on the car after I got home. I take really good care of my car and keep it spotless, so this was frustrating to see. From the location of the chip, it looks like it may have happened when the hood was opened—possibly while checking the wipers. On top of that, I found oil handprints on both the inside and outside of the car. I know the shop is busy, and I’m not reaching out for compensation or anything like that. I just wanted to give a heads-up so this kind of thing doesn’t happen to other customers. I’ve attached a photo for reference.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267 | edbynlopez@toyotaofbowie.com
I had to call repeatedly the second day to find out if my
I had to call repeatedly the second day to find out if my car would be ready. No response. So I had to go to dealership only to be told it wouldn’t be ready until around 6. I had a 7pm appointment so I was five. A rental, another hassle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. We understand your frustration caused by the lack of communication and follow-up regarding the status of your vehicle. Your concerns will be addressed with our team as we work to improve in these areas. If you're willing, we would like the opportunity to discuss this further. Please reach out at edbynlopez@toyotaofbowie.com so we can work toward a resolution.
This dealership remains the top dealership in mind when
This dealership remains the top dealership in mind when it comes to servicing my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
I’ve always had a pleasant experience each time I come in
I’ve always had a pleasant experience each time I come in to the dealership. The service advisor, Antonio is the ultimate advisor going through the details of what needs to be done to keep my vehicles running smoothly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Abbey, thank you for your kind review; we are happy to pass along your comments to Antonio here at Toyota of Bowie! We are always more than happy to assist you if anything else comes up. Take care!
As a septuagenarian, I have had my share of cars and
As a septuagenarian, I have had my share of cars and dealership service visits. Toyota of Bowie has the most professional, personable and knowledgeable service managers that I have encountered. Kudos to Mr. Mohammad Janneh.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cponson, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.
Prompt, courteous and thorough service.
Prompt, courteous and thorough service. Staff was friendly and capable. The service was very good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you had a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.