Reviews
I?m always happy with the service?? The people are Great!
I?m always happy with the service?? The people are Great! They are prompt in explaining what needs to be done right away; as well us letting you know what is needed a little later
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always positive vibes.
Always positive vibes. Service rep advises well of problem and resolution. Makes accommodations for service and support. Thank you for service. Toyota of Bowie great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lewis Grimes always takes care of me and provides stellar
Lewis Grimes always takes care of me and provides stellar customer service! Very pleased as always!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Lewis Grimes here at Toyota of Bowie! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had a great experience at the dealership great customer
Had a great experience at the dealership great customer service and friendly salesman with a smile
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Thank you again, and have a fantastic day!
I love the service it was an excellent service one.
I love the service it was an excellent service one. Imani Adera has good customer relations
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Benjamin, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mohamed was great with listening and suggesting needed
Mohamed was great with listening and suggesting needed repairs. He made our first encounter very pleasant and productive. Thank you for all your help and for having time for my repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Naima, we're happy you found Mohamed to be so supportive during your experience here at Toyota of Bowie. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always very accommodating and proficient work is
Always very accommodating and proficient work is completed as explained and other issues as well particularly like dealing with my service advisor Antonio.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great overall experiences!
Great overall experiences! In and out quickly with exactly what I wanted with no pressure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My new service advisor was amazing!
My new service advisor was amazing! However, your dealership does not wash cars upon return. I also have a Mercedes and a Nissan and they ALWAYS wash my cars upon the completion of each service.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. It's wonderful to hear that you're pleased with your Service Advisor. Additionally, we offer hand wash and detailing as an à la carte service upon request. We value your business and are committed to delivering an even better experience on your next visit. Thank you. Dave Gruner General Manager - Toyota of Bowie (240) 927-4200 | dgruner@group1auto.com
I came to the Bowie dealership to have a flat tire
I came to the Bowie dealership to have a flat tire repaired or replaced I just bought the tires a month ago and thankfully was still under warranty. At the same time, while there and parts were available, the passenger air bag recall was also fixed. It took 5 hours of a wait for this to be completed and I patiently waited. I was pleased with the advisor?s service follow up and he even provided complimentary Uber service to be driven to lunch and then picked up after while the car was being worked on. However, an unfortunate and upsetting experience followed when the service repair was done and the car was ready for pick up. To my dismay, as I was getting ready to drive off, it was such a disheartening feeling to see that my stuff inside the car was all over the place, left topsy turvy and a mess. Whoever worked on the car did not bother to put things back in the their place. It was disrespectful and such an unacceptable customer service. The manager and advisor were apologetic that it happened and will address this matter with those concerned. The Manager then offered an extended service plan to make up for the bad experience which I appreciated of course.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand the frustration with your most recent experience. As discussed, we reviewed the situation together, and I addressed how the technician and advisor should have handled it to ensure proper care of your vehicle. Thank you for allowing us the opportunity to address this and work towards a resolution. We appreciate the opportunity to make things right and thank you for your understanding and continued loyalty. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267| edbynlopez@toyotaofbowie.com