Reviews
Though I was hoping for a faster experience they kept up
Though I was hoping for a faster experience they kept up with their promised time and it was a pleasant experience. I would come back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stephanie, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
This dealership takes pride in their customer & make sure
This dealership takes pride in their customer & make sure they get the best service. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Thanks for taking the time to leave a review.
The service reps are easy to work with and the waiting
The service reps are easy to work with and the waiting areas are kinda comfortable. However I am always there at least an hour longer than expected.-- 4 hours for a tire rotation and filter change.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Edbyn Lopez Service Manager Toyota of Bowie t (240) 927-4267 edbynlopez@toyotaofbowie.com
Great , respectable service and exceptional customer
Great , respectable service and exceptional customer service, very informative and helpful . Thanks Jose p. Great job.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Toyota of Bowie
Need to train employees on process for Fleet vehicles.
Need to train employees on process for Fleet vehicles. Every time I come it?s an issue. They should know how to deal with and not ask the customers how they do it
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Edbyn Lopez Service Manager Toyota of Bowie t (240) 927-4267 edbynlopez@toyotaofbowie.com
Took more than 10 mins to check in for an oil change.
Took more than 10 mins to check in for an oil change. Only one service rep appeared to be busy but I was directed to see him. Lots of other reps ?hanging out?. A bit frustrating.
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Troy, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Great service department.
Great service department. Amazing service department staff (Carl) who is very knowledgeable and professional. The in service department has a waiting area that is very clean and comfortable. WiFi available and vending machine for snacks and drinks. A two hour wait went by so fast it felt like 30 minutes. The checkout staff are also very professional and friendly. Thanks Toyota of Bowie.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vickie, we're happy you found our staff to be so supportive during your experience here at Toyota of Bowie. Please don't hesitate to reach out if there's anything additional we can do for you.
The place was nice and neat.
The place was nice and neat. The representative Lewis Crime was professional and polite. The coffee was weak
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
This place is a nice place to get your automobile and
This place is a nice place to get your automobile and service done. They are exceptional in what they do.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
This dealership has always serviced my vehicle with care
This dealership has always serviced my vehicle with care and pride. The technicians are always friendly and professional. The timeframe to complete the services is always on point. They notify you if it’s going to take more than the normal to get the job done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.