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Toyota Certified at Capital Plaza

(307 reviews)

Reviews

(307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Certified at Capital Plaza from DealerRater.

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I like to thanks Jorge for the warm welcome and for

I like to thanks Jorge for the warm welcome and for explaining everything to me. Have a wonderful day Jorge. Yo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Wonderful customer care service.

Wonderful customer care service. service was satisfactory.I will definitely recommend you go experience it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I was very pleased with prompt attention by Gabriel.

I was very pleased with prompt attention by Gabriel. I have been coming here since 2020.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota Certified at Capital Plaza! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service advisor Francis was patient, provided me with

Service advisor Francis was patient, provided me with 100% customer service satisfaction. Francis thoroughly went over priority issues with my vehicle and explained in detail the various service recommendations and he also went over pricing and all payment options to help me select the best payment options to suite my budget my financial needs. My vehicle is up and running perfectly again and I have peace of mind when driving now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

They're customer service is excellent nd they treat their

They're customer service is excellent nd they treat their customers perfectly,I hope they continue with their good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

After Mr.

After Mr. Lee left Toyota they had set me up with Oscar he hears everything I'm asking about and make happened.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff Oscar to be so supportive during your experience here at Toyota Certified at Capital Plaza. Please don't hesitate to reach out if there's anything additional we can do for you.

Good service Thanks you Appreciate Nice

Good service Thanks you Appreciate Nice service People was very friendly and honest I'm enjoying my ride

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The service team is always kind and professional.

The service team is always kind and professional. Alex the service manager is very active making sure everything is done in a timely fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jelrs, thank you for your kind review; we are happy to pass along your comments to Alex here at Toyota Certified at Capital Plaza! We are always more than happy to assist you if anything else comes up. Take care!

Very professional and polite.

Very professional and polite. Very helpful with any questions I asked. Advise me when and what was coming and milage for my next maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

All the employees from my service tech to other members

All the employees from my service tech to other members of the staff(Cashiers, mechanics, accounting) had a pleasant attitude and made sure I was taken care of. I was happy to see my service agent was on the job bright and early handling things by himself while others were just making their way in on this snowy day. He took his time explaining every option to me and really took good care of my car. Great service! Great communication!! It took from 7:45 to almost 11 am. But I won’t complain too much because I wouldn’t want them to rush. I appreciate him for being at work with a smile!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.