Reviews
I always receive excellent customer service.
I always receive excellent customer service. I never have to worry about my car being serviced
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great servicing, orhe and issac the best service men.
Great servicing, orhe and issac the best service men. I always bring my car here since the past 15 years
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was dreading all week about my service appointment.
I was dreading all week about my service appointment. But to my surprise it was a good experience. Great coffee and great service! In and out. Special thanks to my service representative Gabriel C.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Adrick, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
It convenient to where I live and the service is
It convenient to where I live and the service is excellent. The building is very well maintained and the service personnel are well mannered and respectful. Awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer relations is very poor.
Customer relations is very poor.Service managers ignore customers who come to the desk for service.They should pause what they are doing and acknowledge any customer who approaches the desk.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Please allow me to apologize that we did not greet you upon your arrival. I am truly sorry for our poor performance and would like to learn more about your experience. Please send your contact information to rbayat@toyotacapitalplaza.com. I look forward to speaking with you. Rose Bayat, General Manager rbayat@toyotacapitalplaza.com
Terrible, waste of time and scammers.
Terrible, waste of time and scammers. They just make him waste time and fix everything halfway or ruin things so that one spends more money there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Please allow me to apologize that we did not provide you with our goal of 5 star service. We would like to learn more about your experience and work to regain your trust. Please send your contact information to rbayat@toyotacapitalplaza.com. We look forward to working with you. Rose Bayat General Manager Toyota Certified at Capital Plaza rbayat@toyotacapitalplaza.com
The customer service was excellent.
The customer service was excellent. Francis Gomes went above and beyond. I felt welcomed and left well informed on the details of my car. My car ride home was so smooth. Thank you Francis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
They have good customer relationship.
They have good customer relationship. I was well attended to. My needs were well addressed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They are very professional, attentive and patient with
They are very professional, attentive and patient with their customers. I had an amazing experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ronald, thank you so much for your positive comments about Toyota Certified at Capital Plaza! Please don't hesitate to reach out if there's anything additional we can do for you.
Isaac answered all my questions and was very courteous,
Isaac answered all my questions and was very courteous, knowledgeable, friendly and thoroughly explained everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Thomas, we're happy to hear you had such a positive experience with Isaac! Please don't hesitate to reach out to us if there's anything more we can do!