Land Rover Bellevue

I am updating my previous review because the dealership eventually contacted me and processed part of my refund. I appreciate that they finally responded and took action. However, I still cannot understand why it took leaving a negative review before anyone was willing to seriously address my concerns. Customer service should not depend on public complaints. This experience was frustrating and disappointing. My biggest concern is the extended warranty. When I purchased my vehicle, the sales representative never explained that the extended warranty would run concurrently with the manufacturer’s factory warranty instead of beginning after the factory warranty expired. I only learned this after I started asking questions while canceling the contract. I honestly don’t understand why anyone would knowingly pay thousands of dollars for additional coverage during a period when the vehicle is already covered by the manufacturer’s warranty. Had this been clearly explained at the time of purchase, I would have made a very different decision. I personally feel that I was misled during the sales process. The dealership also informed me that I could not receive a full refund, which only adds to my frustration. I strongly encourage future buyers to read every contract carefully and ask detailed questions before signing anything. Another disappointing experience was the windshield protection plan. After I moved to another state, I found out that the protection I purchased could not even be used where I now live. This limitation was never emphasized during the sales process, making the product far less valuable than I expected. Overall, I am trying to be fair and objective. I acknowledge that the dealership eventually resolved part of my refund issue, but the entire experience—from the lack of transparency about the extended warranty, to the limited usefulness of the windshield protection plan, to the need to leave a negative review before receiving meaningful assistance—has left me with very little confidence in this dealership. I hope this review helps future customers make a fully informed decision before purchasing here. Based on my experience, I cannot recommend this dealership and can only give it a failing grade.

purchased my Range Rover from Land Rover Bellevue about two years ago, along with additional protection products. After recently selling the vehicle, I contacted the dealership to cancel my Vehicle Service Contract and receive the prorated refund. What should have been a straightforward process has turned into one of the most frustrating customer service experiences I’ve ever had. Every time I called the dealership about the refund, I was transferred from one person to another until eventually no one answered the phone. I sent multiple emails asking for help, but none of them were ever answered. After waiting for several weeks with no response from the dealership, I finally received an email from Jaguar Land Rover’s cancellation department—not from Land Rover Bellevue. They confirmed that my cancellation had been completed and that I was entitled to a refund. However, they instructed me to contact the dealership regarding the refund. That brought me right back to where I started. To this day, I still have no idea how the refund will be issued, where the money will be sent, or when I will receive it. No one from the dealership has contacted me. None of my emails have been answered, and my phone calls continue to go nowhere. What disappoints me most is not the refund itself—it’s the complete lack of communication and accountability. I purchased these products from Land Rover Bellevue, yet when it came time to cancel them, I was left to figure everything out on my own. I have never received a clear answer or any meaningful assistance throughout this entire process. As a customer, I feel completely ignored and helpless. I simply cannot understand why buying these products was so easy, but getting a legitimate refund has been so unnecessarily difficult. I expected far better customer service and professionalism from Land Rover Bellevue, and I am extremely disappointed with the way this matter has been handled.

Mirel was wonderful. He was very conscious of our needs & answered all questions. Excellent customer service

Very disappointing experience with Land Rover Bellevue’s service department. I have a 2024 Range Rover Sport that has had repeated battery/electrical-related issues. This is not a one-time problem — the vehicle has been brought in multiple times, yet the issue continues to come back. What makes the situation worse is the service experience. There has been no loaner car available, communication has been poor, and it has been extremely difficult to get a clear answer on what is happening with the vehicle or when it will be ready. Every time I call for an update, I feel like I am being pushed off instead of being given a real timeline or explanation. The person handling my case was not working one day, so someone else took over, but the experience did not improve. The attitude was unhelpful, and I still could not get a clear answer on when the repair would be completed. For a 2024 Range Rover Sport, repeated battery/electrical issues are already frustrating enough. But the lack of responsiveness, lack of loaner support, and lack of clear communication from the dealership have made the entire experience even worse. I expected much better from a Land Rover dealership.

Very disappointing experience with Land Rover Bellevue’s service department. I have a 2024 Range Rover Sport that has had repeated battery/electrical-related issues. This is not a one-time problem — the vehicle has been brought in multiple times, yet the issue continues to come back. What makes the situation worse is the service experience. There has been no loaner car available, communication has been poor, and it has been extremely difficult to get a clear answer on what is happening with the vehicle or when it will be ready. Every time I call for an update, I feel like I am being pushed off instead of being given a real timeline or explanation. The person handling my case was not working one day, so someone else took over, but the experience did not improve. The attitude was unhelpful, and I still could not get a clear answer on when the repair would be completed. For a 2024 Range Rover Sport, repeated battery/electrical issues are already frustrating enough. But the lack of responsiveness, lack of loaner support, and lack of clear communication from the dealership have made the entire experience even worse. I expected much better from a Land Rover dealership.

Had an excellent experience with Joe in the service department. He worked with us to take care of our needs.

Excellent service very helpful. I was very pleased. I look forward to my next service and all the help that they give me. I was exceptionally pleased that they washed my car.

Very nice clean dealership. Great people to work with from our sales consultant to sales manager and finance.

Service still has a ways to go to keep up with other luxury brands in the area. Bought our Rover here, and have had it serviced here for 5 years. No more. Getting charged for a loaner Camry above the stated amount makes it not worth going back. I get better service at BMW consistently down the road. I’ll look for other serviced options.

Purchased a vehicle that should have had a manufacturer's warranty. Wasn't advised car was manufactured in Canada and therefore the $150,000 Mercedes had NO WARRANTY even though the vehicle only had 5k miles and was only 1 year old. Left message management for assistance. No phone call back. We are suing.