Reviews
Courteous, services are done in timely manner. Friendly...
Courteous, services are done in timely manner. Friendly staff. Great service. Caring and wonderful. Awesome
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words! We appreciate your business and hope to see you again soon!
Rothrock employees are very polite and knowledgeable and...
Rothrock employees are very polite and knowledgeable and very helpful. I would definitely consider my next auto purchase from them?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is great to hear! Thank you for the kind words about our staff. If there is any way we can help in the future, please feel free to reach out to us!
Worst customer service i’ve ever dealt with. Nobody...
Worst customer service i’ve ever dealt with. Nobody answers or returns calls, I had to call them atleast 15 times for just 1 answer. Brought my car in for a “air flow to the engine sensor” fixing, they charged me $300 for service for something they fixed within 2 hours. 7 hours after having my car, the light came on again for the same exact thing. They said the “part went bad”. If you have to go to a nissan dealership please do not come here.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave this review about your experience in our service department. We understand the importance of consistent communication and we are committed to ensuring that our customers receive great service at our dealership. We're disappointed to hear that your visit fell short of our vision. Please give Ron Carl, our General Manager, a call at 484-223-0554 so we can discuss this further.
They listened to what I wanted and didn't pressure me to...
They listened to what I wanted and didn't pressure me to buy the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome to hear! Thanks for the 5-star rating. Come back and see us soon!
Outstanding dealership. I recently bought out my lease...
Outstanding dealership. I recently bought out my lease on a 2018 Nissan Rogue. Every person greeted me, even passing in the hall. No was exceptional—kind, patient, and competent. I met Ian who first leased the car to me and was impressed that he remembered me. When needing service, everything was explained in detail and I was updated with progress of the work.I feel safe and secure buying from you and having my car serviced by you. Thanks to all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words and excellent rating. We appreciate you taking the time to share your experience with us. If there is anything else we can help you with, please don't hesitate to let us know.
My experience was fine everybody was nice. Mario let me...
My experience was fine everybody was nice. Mario let me know how things were going
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your feedback! We're glad Mario took such great care of you, and we hope to see you again down the road!
Got me setup quick and easy. Every thing went smooth....
Got me setup quick and easy. Every thing went smooth. Thank you to Jermaine for making sure everything turned out okay
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience with us! We are glad everything went so smoothly with Jermaine, and we hope to see you again soon!
Associates are always friendly, knowledgeable, and...
Associates are always friendly, knowledgeable, and willing to help. Have had no issues here and have been going for years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review! We're happy to hear you're satisfied with our services. We appreciate your loyalty and look forward to your next visit!
Pleasent, no pressure always asking how they can help...
Pleasent, no pressure always asking how they can help not overbearing friendly curious customer always comes first. THEY LISTEN
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us your great review! We're glad you always have a good experience with us, and we appreciate your business and support. Thanks again!
No pressure went smooth as silk . They listen to the customers they get a feel for what you need and no pushy sales person. Thanks again
I was so impressed with how they were able to help me get...
I was so impressed with how they were able to help me get into a newer car/traded out of my car when I had doubts/no expectations that it would happen, but it did.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing feedback! We're glad to hear you had a positive experience during your visit. We hope to see you again soon and congratulations on the new car!