Reviews
The service that was provided by David Luna was...
The service that was provided by David Luna was exceptional! I will recommend David to all of my friends and family who are looking to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the outstanding review, Amy! We're happy we could be of service to you and look forward to working with you again for any automotive needs.
Surpassed expectations. Very friendly. Knowledgeable and...
Surpassed expectations. Very friendly. Knowledgeable and willing to spend the necessary time to make sure that my experience was one I would remember and recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your review! It's fantastic to hear that our team made sure you enjoyed a pleasant car buying experience. Our goal at Rothrock is to make sure all of our guests leave us feeling satisfied and we are so happy to hear we surpassed your expectations. Congratulations on your new vehicle, we wish you many miles of safe and happy driving. Please let us know if there is anything else we can do for you!
It was a nice and easy experience Eric is Wonderful and...
It was a nice and easy experience Eric is Wonderful and super friendly!!. I had a bit of an issue with my car but they were Super involved and i had nothing to worry about. Patrick the manger is amazing gave me great tips and great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Vicky, for such kind words about your time with our service team. We're happy to hear that Eric helped you with the issues you were facing with your car. We look forward to working with you again and please give us a call if you have any further questions!
Called about recall for engine module update and said i...
Called about recall for engine module update and said i already had fan done on my 2016 jeep renegade which i paid out of pocket. Sent my gf and they made her sit there for 3 hrs changes the fan and now my radiator leaks. They told me i need a new one. Worst experience ever!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you letting us know about your service experience, Joseph. It is very disappointing to hear that your time with us left you feeling dissatisfied. We understand your frustration with the issues with your Renegade. We would like to speak with you in further detail about this so that we can hopefully find a resolution and make things right. At your convenience, please reach out to Ron Carl, General Manager, at 484-223-0554. Thank you, again, for bringing this to our attention, and we look forward to speaking with you soon.
wasn't there long fixed window but i have to come back...
wasn't there long fixed window but i have to come back fri the rubber trim gets pinched behind window that needs to get fixed
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We're happy to hear we helped you with your window during your recent visit. We look forward to helping you with the rubber trim and please let us know if there is anything else we can assist you with!
Great service and extremely helpful friendly staff. I...
Great service and extremely helpful friendly staff. I will continue to bring my Jeep there for service. Took care of my vehicle above and beyond. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the kind words, Linda! This is what we strive for here at Rothrock! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!
They are always so thorough and honest! They go above and...
They are always so thorough and honest! They go above and beyond to make sure things are done right. I would highly recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Rothrock. Thank you for your business and we look forward to seeing you back again next time!
I have to wait more than 40 mins to get my car. Only 1...
I have to wait more than 40 mins to get my car. Only 1 person to help customers and most of the time I am the only person in that room. When you are told your car will be ready, when the customer get there, the car is not ready and have to wait for more than 40 min. That’s not acceptable. The car was dropped off the day around 4 pm.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you letting us know about your experience. It is unfortunate to hear that your wait time to pick up your vehicle was longer than you expected. We understand the inconvenience you experienced, and would like to personally apologize and make things right with you. At your convenience, please reach out to Ron Carl, General Manager, at 484-223-0554. Thank you and we look forward to speaking with you soon.
Asked for tire pressure to be checked. Told it would be...
Asked for tire pressure to be checked. Told it would be checked. I am reasonably sure it wasn’t. Arrived at 7:15 am 8/7 3 vehicles in front of me oil and filter change and tire check wasn’t completed until 8:45. Is this express service?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your honest review. It is disappointing to hear that your service time was longer than expected and you are feeling dissatisfied. We will use your feedback to improve our operations towards our aim of customer satisfaction. We value your business with us and would like the opportunity to show our appreciation. Please reach out to Ron Carl, General Manager, at 484-223-0554 so that we can do just that. Thank you and we look forward to hearing from you.
Copy
Tony Jabbour Ian DelongMo Alban Are the best people to...
Tony Jabbour Ian Delong Mo Alban Are the best people to work with The best people the easiest to work with honest Respectful and they try hard to make you happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for letting us know about your experience! Customer service will always be one of the Rothrock team's highest priorities and it's great to hear how much you enjoyed your visit. Thank you for your business and we hope to take care of any of your future car needs!