Reviews
We scheduled a vehicle viewing for a Friday evening when...
We scheduled a vehicle viewing for a Friday evening when we could make it (2 hour drive, had it planned out 2 days in advance). Got there and the vehicle was in the shop for a check engine light. Our salesman, Daniel, then tried to hide the fact that it was in the shop for a check engine light and was unprepared elsewise. I wouldn't recommend wasting your time with this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for letting us know about your visit with us. It is unfortunate to hear that your interactions with one of our team members missed the mark. We understand your frustration with your sales experience and want to know more about it so that we may improve. Please reach out to Ron Carl, General Manager, at 484-223-0554 at your convenience. We appreciate your consideration of Rothrock Motor Sales and look forward to speaking with you soon.
It was very pleasant experience. Tony helped me out so...
It was very pleasant experience. Tony helped me out so much, he was definitely the highlight of my experience. All staff was extremely helpful and it was the best place to get my first actual vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What an incredible picture! Thank you for giving us 5 stars, Cristin! We think you made an excellent choice, and we thank you again for choosing to work with us at Rothrock. We are always here if you need anything else!
Great staff. Always helpful. Been going there for 13yrs...
Great staff. Always helpful. Been going there for 13yrs and have never had an issue. Will continue to do business there. Usually very thorough when I go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is so great to hear! We are thrilled to hear that the team could do a great job and we look forward to having you back at Rothrock Motors sometime soon!
Friendly service done to perfection quickly! I had no...
Friendly service done to perfection quickly! I had no appointment and they were able to get everything I requested done very quickly! Staff was very helpful and welcoming.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!
Always friendly service providing competent work in...
Always friendly service providing competent work in mostly always in a timely manner. Like the fact that I can bring my vehicle in for things like oil changes and not need to make an appointment. Ty
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the kind words! This is what we strive for here at Rothrock Motors! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!
The dealership has friendly staff and pretty decent...
The dealership has friendly staff and pretty decent prices. They are speedy with their services and easy to work with and we will always come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Crystal, thank you so much for taking the time to leave this review of your recent experience at Rothrock Motors. We're sincerely thankful for not just your patronage, but also your praise. Without customers like you, we wouldn't be able to do what we love. We look forward to working with you again in the future!
Anthony was so friendly and was a pleasure to work with....
Anthony was so friendly and was a pleasure to work with. Made us feel comfortable with the whole experience and confident we were walking away with a quality vehicle. Thank for your amazing service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! Anthony is a great asset to our team and was more than happy to help! Please let us know how we can continue to help with your car and service needs, and enjoy your new car!
First time just dropping in to get my car looked at. The...
First time just dropping in to get my car looked at. The staff was very quick, helpful, nice, and reasonably priced. I will be going back when needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we like to hear! Thank you for the wonderful review! We look forward to seeing you in the future!
The customer service was great. The availability to just...
The customer service was great. The availability to just go and get an oil change on a first come first service basis was very nice.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that you had such a great experience with us!
I was treated with respect and shown hospitality during...
I was treated with respect and shown hospitality during my entire time up to and after purchase with Matt Burke and even afterwards calling me to make sure I was okay with the vehicle and to see if I had any other questions about vehicle operations. Thanks Matt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know how we are doing, Vinny! We are delighted to hear that you had such a great experience with our team! Please let us know if there is anything else we can do for you, and we look forward to working with you again soon!