Reviews
I had a higher mileage scheduled service and new back...
I had a higher mileage scheduled service and new back break pads installed. They were very clear with needed device versus optional service. Very friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing a bit about your visit with us!
Professional service every time, staff is friendly and...
Professional service every time, staff is friendly and very knowledgeable.work is done correctly first time, every time. Easy to drop off or wait for repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we like to hear! Thank you for your feedback!
Hello, anyone who knows me knows that car buying is my...
Hello, anyone who knows me knows that car buying is my least favorite thing to do, but going out to Rothrock (PA) from MD was the right choice for my husband and I , Kevin and the team not only made sure they listened to my needs but they did everything possible to make sure that we got the car we came for, I am EXTREMELY happy with my experience from start to finish. I would definitely buy from them in the future. :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing us! We look forward to future visits!
Waiting area is very clean. Staff was pleasant and...
Waiting area is very clean. Staff was pleasant and courteous. Kept me updated as to status of my service. I waited longer than my other visits, but I was okay with that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share feedback! We appreciate hearing it!
Kevin was so incredibly helpful and knowledgeable. It...
Kevin was so incredibly helpful and knowledgeable. It made the whole experience super easy and very comforting. We felt he was genuinely trying to find the best car that would meet our needs/ criteria as I’m slickly picky. I would recommend his services to anyone and felt very comfortable with him. Thanks again Kevin!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 4+ star rating and your shout-out for Kevin! We're happy to hear how Kevin assisted you throughout the process and look forward to working with you in the future.
Very helpful and easy to work with! Willing to help me...
Very helpful and easy to work with! Willing to help me get what I needed in order to purchase the car I wanted without hassle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star rating! We hope to have the opportunity to work with you in the future.
Wonderful experience. Very professional and welcoming...
Wonderful experience. Very professional and welcoming staff. Anthony was a huge help! They helped me withe getting a new car quickly and made the process as painless as possible.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
This is exactly what we like to hear! Thank you!
Sheldon was great as was the financial team ! Service has...
Sheldon was great as was the financial team ! Service has been great Love my truck time will tell when lease is up to see if they do right !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful rating! We're happy to hear that Sheldon was helpful during your recent visit. If we can help you further in any way, please let us know!
Great service.Friendly and helpful assistance .No wait...
Great service.Friendly and helpful assistance .No wait long time .Ever since we met Rothrock we are sure that we made the right choice..Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's an honor to be your dealership of choice when you need quality service for your vehicle! Thank you for your kind words! It was a pleasure doing business with you and we hope you come back again.
Hands down the best part of the experience was my sales...
Hands down the best part of the experience was my sales rep Wes. He was a chill dude who answered all my questions was not pushy and did everything possible to make it an uncomplicated experience. If more sales reps were like him people wouldn’t dread have if to go buy a new vehicle. I will definitely return when it’s time for another car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Andrew, we truly appreciate you taking the time to leave us such a great rating and feedback! Wesley will be happy to hear that he was very helpful with your car buying experience. We value your business and hope you come back soon!